LucidyaLU

Technical Information Architect

Lucidya is an AI-powered unified customer experience management (CXM) platform designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world, enabling them to turn raw data into meaningful interactions and actionable insights.

Lucidya

Employee count: 51-200

Saudi Arabia only

Lucidya is seeking a highly organized and technically savvy Technical Information Architect to join our engineering organization. In this role, you will be the driving force behind the structure and usability of our internal technical documentation. Your mission will be to bridge the gap between development, product, DevOps, and system administration documentation by creating a cohesive and intuitive documentation ecosystem.

You will collaborate closely with developers, UX designers, DevOps engineers, and product managers to gather, refine, and structure documentation in a way that enhances discoverability and improves developer experience. This role is critical to ensuring that Lucidya’s engineers spend less time hunting for information and more time building high-impact features.

Responsibilities

  • Design and implement an end-to-end information architecture for all technical documentation including developer notes, system administration manuals, DevOps processes, and product specs.
  • Aggregate, organize, and label content from various teams into a unified and intuitive structure within Confluence, Jira, and related tools.
  • Establish documentation standards and best practices, including templates, versioning protocols, and update workflows.
  • Create visually clear and accurate diagrams, flowcharts, and system design figures to supplement documentation.
  • Collaborate with engineering teams to ensure documentation is up-to-date, technically accurate, and aligned with evolving systems and processes.
  • Link related documentation across domains (e.g., connecting API docs with product flows, linking DevOps deployment guides with system architecture).
  • Conduct content audits and user research to assess the usability and gaps in the current documentation.
  • Advocate for knowledge-sharing and empower teams with self-service documentation strategies.

Requirements

  • Bachelor’s degree in Information Architecture, Technical Communication, UX Design, Computer Science, or a related field is preferred.
  • Proven experience (3+ years) in information architecture, technical documentation, UX writing, or content strategy for technical audiences.
  • Strong working knowledge of Confluence, Jira, and collaborative documentation tools.
  • Ability to create clear, insightful technical diagrams using tools such as Lucidchart, Draw.io, or similar.
  • Understanding of web development concepts, REST APIs, system architecture, and DevOps practices is a strong plus.
  • Exceptional attention to detail, organizational skills, and ability to manage complex information systems.
  • Demonstrated ability to collaborate with cross-functional teams and translate technical knowledge into structured, user-friendly content.
  • Strong written and verbal communication skills in English.

Nice to Have

  • Background in software engineering or DevOps, with hands-on experience in documenting systems and processes.
  • Familiarity with design systems, product life cycles, and agile methodologies.
  • Experience with internal developer platforms or developer portals.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Saudi Arabia +/- 0 hours

About Lucidya

Learn more about Lucidya and their company culture.

View company profile

At Lucidya, we're passionate about hiring the best talent to do their very best work. With our headquarters in Riyadh and offices in different countries around the world, we are funded by some of the most reputable investors in the region. We are scaling rapidly to meet the increasing demand for our products, which are designed to deliver breakthrough customer experiences. Our AI-powered unified customer experience management (CXM) platform is built to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. We empower organizations to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

We believe in the transformative power of AI to revolutionize how businesses understand and engage with their customers. Our platform offers the most accurate Arabic sentiment analysis by understanding different Arabic dialects and slang, achieving unmatched accuracy for analyzing Arabic content. This provides a 360º view of customers by consolidating all customer interactions across many digital channels – whether via social media, emails, rating websites, or chat – into one platform. We pride ourselves on providing exceptional customer success service, with dedicated Customer Success Managers who understand your audience to ensure you are getting the most out of our platform. Ranked as the highest-rated in our category by users in the MENA region and among the best in the world, we serve a wide array of industries including Telecoms, Financial Services, Healthcare, Restaurants, Sports, Media & Entertainment, FMCG, Travel & Tourism, Marketing Agencies, Automotive, and Government & Consulting. We are committed to fostering an innovative work environment and have been recognized as a Great Place To Work® in the Middle East. Our mission is to give brands the power to deliver game-changing customer experiences.

Employee benefits

Learn about the employee benefits and perks provided at Lucidya.

View benefits

Hybrid remote options

Available for selected roles.

Professional Development Budget

Budget for professional development.

One-of-a-kind office space

Office space with recreational zones.

Generous vacation

Generous allocation of vacation days.

View Lucidya's employee benefits
Claim this profileLucidya logoLU

Lucidya

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

7 remote jobs at Lucidya

Explore the variety of open remote roles at Lucidya, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Lucidya

Remote companies like Lucidya

Find your next opportunity by exploring profiles of companies that are similar to Lucidya. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Lucidya hiring Technical Information Architect • Remote (Work from Home) | Himalayas