Groove logo

Groove

About Groove

A better way to support your customers.

Groove's Shared Inbox, Knowledge Base, and Reports help your team provide personal support at scale. All without breaking the bank.

The why behind Groove

A lot of people ask me why we bothered to build Groove.

It’s a fair question. There are plenty of options out there for support software.

But the problem was that none of the options were right for me.

My small business was using Gmail to keep up with support emails, and we were struggling. Email is built for communication, not collaboration. With four employees trying to use the same support email inbox, our team’s work was a huge burden to track. A ton of stuff was slipping through the cracks.

Our customers weren’t happy, and neither were we.

So I looked for a better solution.

Unfortunately, what I found was that the help desk software on the market was way more than our small business needed.

Packed with features that I’d never use, the help desks I tried were all cluttered and overwhelming.

That’s why I started Groove.

Groove is a simple tool for growing small businesses that helps your team deliver personal customer support. We built it with a minimal feature set that anyone can use, and we left out everything else.

No clutter. No complexity. No extra features to confuse and overwhelm you.

I’m proud to say that Groove is the product that I wish existed back when I was looking for the perfect small business support software. And I’m also proud that our 8,000+ customers agree.

Whether you’re ready to move on from email, or you’re fed up with complicated help desk software, I hope you’ll give Groove a try. I’m confident that you’ll love it.

And if, for any reason, you don’t think that Groove is the best way for your small business to handle customer support — if it doesn’t make your team more productive and your customers happier — then you won’t pay a penny.

Give it a shot, and email me at alex@groovehq.com to let me know what you think.

Learn about the technology and tools that Groove uses.

View tech stack View tech stack
Primary industry
Company size

11-50

Founded in

2011

Social media
Visit groovehq.com Visit groovehq.com

Countries

Icons/design/country/us United States
Icons/design/country/de Germany
Icons/design/country/es Spain
Icons/design/country/ru Russia
Icons/design/country/za South Africa
Icons/design/country/vn Vietnam

About the company

A better way to support your customers. Groove's Shared Inbox, Knowledge Base, and Reports help your team provide personal support at scale. All without breaking the bank The why behind Groove A lo...
View company profile View company profile

Groove's tech stack

Keen, Amazon Web Services, Elasticsearch, Slack, and MySQL are some of the popular tools that Groove uses. Learn more about the Analytics, Application Hosting, Application Utilities, Collaboration, and Data Stores in Groove's Tech Stack.

Analytics

Application Hosting

Application Utilities

Collaboration

Data Stores

Development

Languages & Frameworks

Libraries

Primary industry
Company size

11-50

Founded in

2011

Social media
Visit groovehq.com Visit groovehq.com

Countries

Icons/design/country/us United States
Icons/design/country/de Germany
Icons/design/country/es Spain
Icons/design/country/ru Russia
Icons/design/country/za South Africa
Icons/design/country/vn Vietnam

About the company

A better way to support your customers. Groove's Shared Inbox, Knowledge Base, and Reports help your team provide personal support at scale. All without breaking the bank The why behind Groove A lo...
View company profile View company profile

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