Groove logo

Groove

About us

A better way to support your customers.

Groove's Shared Inbox, Knowledge Base, and Reports help your team provide personal support at scale. All without breaking the bank.

The why behind Groove

A lot of people ask me why we bothered to build Groove.

It’s a fair question. There are plenty of options out there for support software.

But the problem was that none of the options were right for me.

My small business was using Gmail to keep up with support emails, and we were struggling. Email is built for communication, not collaboration. With four employees trying to use the same support email inbox, our team’s work was a huge burden to track. A ton of stuff was slipping through the cracks.

Our customers weren’t happy, and neither were we.

So I looked for a better solution.

Unfortunately, what I found was that the help desk software on the market was way more than our small business needed.

Packed with features that I’d never use, the help desks I tried were all cluttered and overwhelming.

That’s why I started Groove.

Groove is a simple tool for growing small businesses that helps your team deliver personal customer support. We built it with a minimal feature set that anyone can use, and we left out everything else.

No clutter. No complexity. No extra features to confuse and overwhelm you.

I’m proud to say that Groove is the product that I wish existed back when I was looking for the perfect small business support software. And I’m also proud that our 8,000+ customers agree.

Whether you’re ready to move on from email, or you’re fed up with complicated help desk software, I hope you’ll give Groove a try. I’m confident that you’ll love it.

And if, for any reason, you don’t think that Groove is the best way for your small business to handle customer support — if it doesn’t make your team more productive and your customers happier — then you won’t pay a penny.

Give it a shot, and email me at [email protected] to let me know what you think.

We'll keep you updated when the best new remote jobs pop up.

mail
Subscribe

We care about the protection of your data. Read our Privacy Policy.

  • Server Density logo

    Server Density was founded out of frustration with the state of monitoring products that existed in 2009, which were either expensive and overly complex enterprise tools or open source products that

    Employees

    11-50

  • H1 Insights logo

    Creating a healthier future. At H1 we are creating a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem for greater collaboration and discovery.

    Employees

    51-200

  • Linktree logo

    Linktree is the market-leading linking platform that was the first of its kind, creating an entirely new category in tech.

    Employees

    51-200

  • Quartzy logo

    The world’s leading lab management solution for small- and medium-sized R&D organizations. Quartzy is the world’s leading lab management solution for small- and medium-sized R&D organizati

    Employees

    51-200

  • Fleetio logo

    Fleetio launched in January 2012, and today thousands of people use Fleetio to manage hundreds of thousands of vehicles, equipment, parts, drivers, and more.

    Employees

    51-200

  • SteepRock logo

    For more than a decade, SteepRock has led the pharmaceutical, biotech, medical device, animal health and nutrition industries in delivering technologies that leverage and strengthen relationships wi

    Employees

    1-10