Lead - Frontend AI UI Engineer

At Freshworks, we are revolutionizing how businesses engage with their customers and employees through groundbreaking, AI-powered software solutions. Our mission is to make it fast and easy for companies of all sizes to deliver exceptional experiences, untangling the complexities often associated with legacy systems. We believe that powerful enterprise-grade software doesn't need to be complicated or demand lengthy implementation times. Instead, we craft code that simplifies, utilize AI that amplifies, and solve service challenges without creating new ones. This innovation focus allows businesses to see a return on investment today, not someday. Our suite of products, including Freshdesk, Freshservice, Freshsales, and Freshmarketer, is designed for the end-user, offering intuitive interfaces and robust functionality that empower teams to be more efficient and effective.

Through relentless innovation, Freshworks became the first Indian SaaS company to be listed on Nasdaq, a testament to our pioneering spirit and commitment to industry advancement. We are dedicated to helping organizations break free from bloated, overpromised software by providing solutions that are affordable, quick to implement, and deliver tangible results. Our AI-driven tools, like Freddy AI Copilot and Freddy AI Agent, are at forefront of this charge, demonstrably improving productivity and resolution times for our over 72,000 customers across more than 120 countries. We are constantly pushing the boundaries of what's possible in customer relationship management (CRM), IT service management (ITSM), and marketing automation, ensuring our clients can provide the delightful experiences their customers and employees truly deserve. Our focus remains on delivering enterprise capability without the enterprise complexity, making sophisticated technology accessible and impactful for everyone.