Payroll Implementations Specialist

Our mission and where you fit in

At Employment Hero, we are an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. This exciting opportunity requires expertise from an enthusiastic team player to assist us in growing our business in the UK payroll sector.

The Payroll Implementations Specialist is responsible for the timely and accurate processing of annual, monthly, quarterly or weekly payrolls. The allocation of clients will be based on experience and complexity of client’s needs. This is a client focused payroll position that will offer payroll professionals varied and diverse opportunities to undertake an automated payroll process for a portfolio of clients.

Many of our customers are not experts in Payroll or HR and our platform and our business are constantly changing. You are responsible for guiding our customers efficiently and effectively. To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive outcomes.

As a Payroll Implementations Specialist, you’ll be responsible for:

Client Delivery:

• End to end project managing new client onboarding and implementation following established processes including kick-off meetings, system configuration, training, parallel run, year to date import and go live
• Proactively highlight with a solution focus, any obstacles in the implementation process for any specific clients - i.e any new clients where the current process has come across roadblocks or challenges
• Ensure a smooth handover to Payroll Business Partner
• Account management:
• Build and develop relationships with clients to ensure trust as an outsourced partner
• liaising with clients on the phone, via email and at times, in person.
• Run and provide weekly report to Head of Payroll & Implementations
• Enforce a positive duty to reduce the risk of sexual harassment from occurring, providing a safe space for all employees

Information Security & Risk Management

• Awareness of, and comply with, all information security policies of the organisation relevant to your business role
• Contribute to risk assessment where required
• Take action to prevent an information security incident from occurring or escalating, where possible, and report any actual or potential security breaches

What will you bring

• Minimum of 4 years payroll experience work experience
• CIPP trained or qualified preferred
• Project Management Experience
• Strong IT skills including MS Office and databases
• Experience of various pension providers
• Ability to build relationships
• Ability to work to tight deadlines
• Self -motivated and able to work under minimal supervision
• Excellent customer care skills
  

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 90+ heroes in the UK and 1000+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our UK heroes:

“A couple of years ago I couldn’t have even imagined that I would be sitting here in my apartment in London, doing my dream job with a team on the other side of the world. But what I really didn’t expect is how safe and supported I feel in my role, and that so much trust and such a friendly working environment has been built quickly and virtually.”

Plus you’ll get to enjoy a number of great perks, including:

• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Social events events and team celebrations
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Employee Share Option Program: be an owner of Employment Hero!
• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.