Open to opportunities

Vinnie User

@vinnie24

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Experienced professional in risk management, customer success, and finance.

Canada

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What I'm looking for

I’m looking for a role where I can use my experience in risk management, customer support, and financial services to help a company grow and succeed. I’m interested in opportunities that encourage learning, teamwork, and solving meaningful problems. I value roles that offer growth, make a difference, and allow me to contribute to the success of both the company and its customers.

I am a results-driven professional with over 6 years of experience in risk management, customer success, and financial services. My expertise includes analyzing complex data, optimizing processes, and ensuring compliance with regulatory standards. Throughout my career, I have successfully resolved customer disputes, enhanced operational workflows, and contributed to strategic decision-making.

I am passionate about delivering exceptional service, fostering client relationships, and driving business growth. Beyond work, I have a keen interest in technology, cryptocurrency, and continuous learning. I thrive in fast-paced environments where I can leverage my problem-solving skills and collaborative approach to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Risk Specialist

NextGear Capital

Jan 2020 - Apr 2024 (4 years 3 months)

Managed customer risk profiles, ensuring compliance with policies and regulatory requirements. Resolved high-stakes disputes through financial analysis and risk assessments. Collaborated with teams to improve workflows, reducing issue resolution time by 20%. Delivered reports on risk strategies to senior management.

Risk Assessment Compliance Financial Analysis Dispute Resolution Reporting Workflow Improvement Cross Functional Collaboration Data Driven Decision Making

Funding Specialist

NextGear Capital

Oct 2017 - Jan 2020 (2 years 3 months)

Oversaw contract funding processes, ensuring compliance with regulations. Collaborated with account executives and dealer clients, maintaining transparent communication for seamless contract execution. Developed tracking mechanisms for contract verification, improving accuracy by 15%.

Contract Funding Compliance Stakeholder Communication Process Improvement Tracking Mechanisms Accuracy Enhancement regulatory knowledge

Customer Service & Licensing Agent

Ontario Public Service (Service Ontario)

Feb 2015 - Aug 2016 (1 year 6 months)

Delivered exceptional customer service by managing licensing applications and vehicle registrations. Streamlined administrative processes, reducing application processing times by 10%. Maintained accuracy and confidentiality in handling sensitive government records.

Customer Service Licensing Applications Vehicle Registrations Administrative Processes Confidentiality Process Streamlining

Sales Representative

GLENTEL Inc.

Jan 2013 - Mar 2014 (1 year 2 months)

Consistently exceeded sales targets by offering personalized product recommendations. Trained and mentored team members, boosting overall sales performance by 15%. Developed strong customer relationships to drive sales.

Sales Customer Relationships Product Recommendations Performance Improvement team training Target achievement

Inbound Customer Service Representative

RBC

Feb 2011 - Jul 2013 (2 years 5 months)

Consulted clients on credit products, achieving a 98% satisfaction rating. Surpassed monthly sales and service targets by 20%, ranking as a top performer. Utilized metrics-based tools to identify cross-sell opportunities and drive revenue growth.

Customer Service Credit Products Sales Targets Cross Selling Metrics Analysis Revenue Growth Satisfaction rating