Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@tushararora
Customer Support Specialist focused on enhancing client satisfaction and retention.
As a dedicated Customer Support Specialist and Success Associate, I have a proven track record of driving customer satisfaction and retention through data-driven strategies. At DistillerSR, I spearheaded initiatives that reduced support tickets by 23% and elevated customer satisfaction to an impressive 99%. My ability to identify systemic issues and implement effective solutions has not only improved operational efficiency but also generated significant revenue growth, including an additional $68K in annual recurring revenue.
My experience spans across various roles, including Technical Support Specialist at Teleperformance, where I achieved a 95% customer satisfaction rating while resolving complex technical issues. I am adept at leveraging analytics tools like Pendo to enhance feature utilization and streamline onboarding processes, resulting in a 27% reduction in onboarding duration. My bilingual capabilities further enhance my ability to connect with diverse customer bases, ensuring a seamless support experience.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
DistillerSR
Apr 2022 - Present (3 years 7 months)
Spearheaded data-driven retention strategies, developed client training programs, and leveraged analytics to improve feature adoption and customer satisfaction. Achieved significant reductions in support ticket volume and increased annual recurring revenue.
Teleperformance
Jul 2021 - Apr 2022 (9 months)
Resolved complex technical issues with a high customer satisfaction rating, streamlined troubleshooting processes, and developed user guides to enhance customer experience and reduce escalations.
CanadaLife
Sep 2021 - Jan 2022 (4 months)
Provided bilingual technical support, managed inquiries efficiently, and developed a knowledge base to enhance self-service adoption and reduce support inquiries.
Degrees, certifications, and relevant coursework
Product Management
2023 - 2023
Data Analysis
2021 - 2021
Computer Engineering
2020 - 2021
You can contact Tushar and 90k+ other talented remote workers on Himalayas.
Message TusharOlena Koloshynska
CX Specialist, Open Mind Developments
Estefania Melo
Support Specialist, ResQ
Zoë Hunt
Customer Success Representative, Vista Credit
syntyche tolela
Customer Service Representative, NTT Data
Ahmed 'Hawk' Talib
Customer Success Director, FedEx Express Corporation
bryen pickering
Customer Service Representative, Namawell
Rekha Rekha
Customer Service Supervisor, REEF Technology
Thea Marie Reyes
Customer Support Specialist, GoBolt Logistics
Remy Fellin
Customer Success Representative, FoundEver Technology
NDIZEYE Queen Johanna
Bilingual Benefits Services Rep, NTT