Victor Adeyemo
@victoradeyemo
Results-driven Account Manager with expertise in client success.
What I'm looking for
I am a results-driven Account Manager with over four years of experience in client support, retention, and satisfaction. My journey has been marked by a passion for fostering long-term relationships and driving customer engagement. I thrive in fast-paced environments, adeptly adapting to new challenges and leveraging my technical expertise to solve complex customer issues.
In my current role at Upper Crust, I manage ongoing client relationships, ensuring customer retention and business growth by understanding client needs and driving success. I collaborate closely with clients to define their goals, advocate for their needs, and provide tailored support. My commitment to optimizing processes and enhancing client experiences has led to significant improvements in customer satisfaction and engagement.
Throughout my career, I have consistently achieved high satisfaction ratings and have been recognized for my ability to resolve conflicts and provide exceptional service. I am dedicated to contributing to the success of the organizations I work with and am always looking for opportunities to grow and learn in the field of customer success.
Experience
Work history, roles, and key accomplishments
Customer Account Manager
Upper Crust
Jan 2024 - Present (1 year 6 months)
Managed ongoing client relationships, ensuring customer retention and business growth by understanding client needs. Collaborated with clients to define goals and provided tailored support, while advocating for client needs and analyzing Helpdesk ticket trends.
Academic Support Officer
Toronto School of Management
Jul 2023 - Jan 2024 (6 months)
Developed and monitored KPIs to enhance client satisfaction and retention. Managed Canva and Perlego accounts, providing training and troubleshooting support to optimize user experience and engagement.
Customer Service Representative
Roger Center
Feb 2023 - Jul 2023 (5 months)
Reviewed and processed client requests efficiently, ensuring timely resolutions and high satisfaction. De-escalated issues and converted potential clients into satisfied customers.
Customer Success Representative
Nasco Staffing
Jan 2023 - Jan 2024 (1 year)
Delivered high-quality service by addressing client concerns and managing accounts. Achieved a 99% satisfaction rating and designed initiatives to enhance employee engagement.
Education
Degrees, certifications, and relevant coursework
Toronto School of Management
Digital Business Management
University of Greenwich
Bachelor of Science, Computing
Institute of Strategic Management
Certification, Strategic Management
FPT University
Master’s, Data Analytics
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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