Zirwa Ch

Lead inbound sales and HubSpot Sales Hub adoption, streamlining sales process and mentoring the sales team to drive growth and improve conversion metrics.

Qualified and nurtured inbound leads, improving pipeline velocity and supporting account executives to increase qualified opportunities.

Researched and engaged prospects to generate qualified leads and schedule demos, contributing to monthly pipeline targets for US accounts.

Built client partnerships, developed strategic account plans, and identified growth opportunities to increase customer retention and revenue.

Identified and qualified leads for US tech customers, tracked conversion metrics, and nurtured prospects through the sales funnel to improve conversion rates.

Drove expansion within existing customers by identifying upsell opportunities and coordinating cross-functional teams to increase retention and revenue.

Provided technical troubleshooting and customer guidance, resolving product issues, improving customer satisfaction, and collaborating with engineering on fixes.

Resolved customer inquiries, delivered solutions that met client needs, and collaborated with product teams to improve customer experiences and retention.

Developed and executed marketing campaigns, managed social media, and performed market research to drive brand awareness and lead generation.

Hosted engaging radio segments, produced content and managed social media to grow listener engagement and maintain a loyal audience.

Assisted production of current affairs segments, conducting research, coordinating interviews, and supporting editing to deliver timely news content.

Managed and motivated a sales team, set targets, and implemented sales strategies to achieve targets and improve team performance.

Sold insurance products, advised clients on policy options, and used market research to identify and convert potential customers.

Completed MS/MPhil in Media Studies with coursework and research focused on media analysis and communication theory.

Earned a Bachelor in Communication and Media Studies with foundational training in media, communication, and related practical skills.

Completed FSc Pre-medical providing a science-focused secondary education background.