Zion Williams

I am a dedicated support specialist with over five years of experience in customer service and technical troubleshooting. My journey has equipped me with a robust skill set in account setup, ticket resolution, and user onboarding across multiple platforms. I thrive in environments where problem-solving and effective communication are paramount, and I am eager to bring my expertise to a call center or help desk role.

In my current position as a Team Trainer at Whole Foods Market, I was promoted within a year due to my excellence in employee onboarding and tech support. I have successfully trained and supported over 15 new hires, managing password resets and system access issues through a structured ticketing workflow. My previous role as a Dual Enrollment Liaison at Georgia State University further honed my skills in assisting students and staff with technical issues, where I handled over 20 inbound tech calls weekly and provided live guidance on navigating academic portals.