Matthew DeMarco

I am a reliable and personable tech support specialist with hands-on experience in resolving password issues, account lockouts, and basic software/hardware problems in customer-facing environments. My proven ability to guide users through technical solutions with empathy and clarity has been honed in high-volume, fast-paced workplaces.

Throughout my career, I have worked in various roles that required strong technical skills and customer service expertise. At Whole Foods, I helped customers regain access to their accounts in the Amazon app and provided technical support at checkout. My experience as a Licensed Insurance Agent at Allstate further solidified my ability to troubleshoot technical issues efficiently while supporting customers with their insurance needs.

I am passionate about delivering exceptional customer support and continuously improving my skills. I thrive in environments where I can make a positive impact on users' experiences and contribute to team success.