Josiah Rios
@josiahrios
Dedicated IT support specialist with strong troubleshooting skills.
What I'm looking for
I am a dedicated IT support specialist with a passion for providing exceptional technical assistance. My experience at Liberty University has equipped me with the skills to deliver front-line support to students, faculty, and staff. I excel in troubleshooting, ticket management, and collaborating with technical teams to ensure efficient resolution of issues.
Throughout my tenure, I have developed a strong customer service orientation, ensuring that users receive patient and professional support. My ability to communicate clearly and document processes meticulously has been key in maintaining high standards of service. I thrive in fast-paced environments, balancing multiple support requests while adapting to new challenges and technologies.
Experience
Work history, roles, and key accomplishments
Student Helpdesk Support
Liberty University
Oct 2021 - Present (3 years 9 months)
Delivered front-line technical support to students, faculty, and staff via walk-ins, calls, and digital systems. Performed initial assessments and troubleshooting, escalating as needed to Tier 1 technicians and provided clear diagnostic information in documentation. Assisted Tier 1 staff in executing hardware and software support tasks.
Education
Degrees, certifications, and relevant coursework
Liberty University
Bachelor of Science, Information Technology
Activities and societies: Student Helpdesk Support
Delivered front-line technical support to students, faculty, and staff via walk-ins, calls, and digital systems. Created, and updated tickets. Tracked the full life cycle from issue intake through resolution and documentation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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