Josiah RiosJR
Open to opportunities

Josiah Rios

@josiahrios

Dedicated IT support specialist with strong troubleshooting skills.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing excellent customer support in a collaborative environment.

I am a dedicated IT support specialist with a passion for providing exceptional technical assistance. My experience at Liberty University has equipped me with the skills to deliver front-line support to students, faculty, and staff. I excel in troubleshooting, ticket management, and collaborating with technical teams to ensure efficient resolution of issues.

Throughout my tenure, I have developed a strong customer service orientation, ensuring that users receive patient and professional support. My ability to communicate clearly and document processes meticulously has been key in maintaining high standards of service. I thrive in fast-paced environments, balancing multiple support requests while adapting to new challenges and technologies.

Experience

Work history, roles, and key accomplishments

LU

Student Helpdesk Support

Liberty University

Oct 2021 - Present (3 years 9 months)

Delivered front-line technical support to students, faculty, and staff via walk-ins, calls, and digital systems. Performed initial assessments and troubleshooting, escalating as needed to Tier 1 technicians and provided clear diagnostic information in documentation. Assisted Tier 1 staff in executing hardware and software support tasks.

Education

Degrees, certifications, and relevant coursework

Liberty University logoLU

Liberty University

Bachelor of Science, Information Technology

Activities and societies: Student Helpdesk Support

Delivered front-line technical support to students, faculty, and staff via walk-ins, calls, and digital systems. Created, and updated tickets. Tracked the full life cycle from issue intake through resolution and documentation.

Tech stack

Software and tools used professionally

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