Dawn Coleman

I am an IT Support Specialist with a strong background in resolving complex technical issues and providing exceptional customer service. My experience spans various roles, including Help Desk Coordinator at the Department of Education and Help Desk Technician at Cigna, where I honed my skills in troubleshooting, software installation, and customer support. I excel in diagnosing problems and implementing effective solutions, ensuring minimal disruption to business operations.

Throughout my career, I have demonstrated my ability to manage onboarding experiences for new customers and provide technical guidance during significant projects. I am adept at utilizing various software tools to enhance operational efficiency and have a keen eye for identifying areas for improvement. My commitment to continuous learning and professional development drives me to stay updated with the latest technologies and best practices in the IT sector.