Open to opportunities

Christopher Felder

@christopherfelder

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IT support specialist focused on technical troubleshooting, device management, and user experience.

United States

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What I'm looking for

I seek an IT support role in a collaborative, customer-focused team where I can apply device management, troubleshooting, and MDM skills to improve user experience and operational efficiency.

I am a detail-oriented IT support specialist pursuing a bachelor's in Computer Networking, with hands-on experience delivering Tier 1 and Tier 2 support across Windows, macOS, and ChromeOS environments. I have led device refresh projects, managed imaging and MDM deployments, maintained IT asset inventories, authored user-friendly knowledge base documentation, and promoted cybersecurity best practices.

I bring strong analytical skills, clear communication, and a collaborative work style, backed by CompTIA A+ and Network+ certifications and extensive experience with hardware maintenance, AV support, Google Workspace, and software troubleshooting. I seek to apply my technical expertise and leadership to improve customer experience and support organizational success.

Experience

Work history, roles, and key accomplishments

Current

Enterprise IT Support Specialist

Current

5-Star Enterprise

Jan 2017 - Present (9 years)

Provide Tier 1 & Tier 2 technical support across Windows, macOS, and ChromeOS, managing ticket resolution, device deployments, and on-site troubleshooting across the Atlanta metro area; led device refreshes and migrations improving device uptime and user productivity.

Windows MacOS Ticketing Systems Technical Troubleshooting Asset Management CompTIA Network+