Open to opportunities

Kelvin Charles

@kelvincharles

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IT professional with expertise in IT management, Windows Server, and system administration.

Mozambique

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What I'm looking for

Looking for a challenging role that utilizes my IT management and system administration skills to drive business growth and improvement.

As a seasoned IT professional, I possess a broad range of operational and IT support skills, with significant achievements in customer services and technical support. I am committed to the team and the business, with an excellent commercial approach to solving problems within budget, scope, time scales, and process limitations.

I have a proven track record of implementing records management programs, designing and implementing SharePoint sites, and improving efficiency in mail deliveries and tracking. I am a regular contributor of ideas and solutions for changes to call center processes and quality procedures.

With a strong background in IT management, Windows Server, and system administration, I am well-equipped to provide top-notch support and solutions to organizations. I am committed to staying up-to-date with the latest technologies and trends.

Experience

Current

Information Management Service Coordinator

Current

ExxonMobil

Nov 2019 - Present (4 years 7 months)

Implemented records management program, designed and implemented SharePoint sites, implemented onsite records storage room, trained departmental records contacts, and co-led internal audits.

Records Management SharePoint IT Support Troubleshooting Audit Internal Controls

Operations Manager

Broadnet Africa Mozambique Lda

Jan 2016 - Jan 2017 (1 year)

Managed client projects, prepared reports, negotiated contracts, and served as the IT point of contact for new office setups.

Project Management IT Support Contract Negotiation Networking

Information Technology Officer

White Pearl Resorts

Jan 2017 - Nov 2019 (2 years 10 months)

Implemented an asset management system, increased Wi-Fi coverage, maintained documentation of processes, and trained users on the reservation system and cybersecurity awareness.

Asset Management Cybersecurity IT Support Networking Customer Service

Systems Support Specialist

Haylage Systems Support (Zimbabwe)

Jan 2012 - Aug 2013 (1 year 7 months)

Troubleshot problematic tools, provided 1st/2nd line support to users, and administered IT department policies and procedures.

Troubleshooting IT Support Network Operations

Systems Administrator

Bright Pharmacies

Aug 2013 - Jan 2016 (2 years 5 months)

Coordinated the implementation of a new dispensing system, trained employees on network operations, and ensured server hardware and software alignment with organizational standards.

Systems Administration Network Operations IT Support Software Licensing