Ziad Naguib

I am a committed customer service professional with a solid foundation in delivering exceptional results. My journey began at Ain-Shams University, where I developed a strong work ethic and attention to detail. I have consistently been a top achiever in every role I've undertaken, showcasing my ability to excel in fast-paced environments.

In my recent position as a Product Support Agent at Concentrix, I quickly mastered product knowledge, achieving high customer satisfaction ratings. My role as an Account Advisor at Raya Customer Experience further honed my skills, where I not only delivered exceptional results but also took on mentorship responsibilities, improving team performance significantly.

Currently, I am thriving as a Gaming Support Agent at 5CA, where I provide technical and account-related support for Ubisoft. My ability to multi-task, communicate effectively, and adapt to various challenges has been instrumental in my success. I am eager to embark on a career that allows me to make a meaningful impact in the industry.