Ziad Naguib
@ziadnaguib
Dedicated customer service professional with a passion for excellence.
What I'm looking for
I am a committed customer service professional with a solid foundation in delivering exceptional results. My journey began at Ain-Shams University, where I developed a strong work ethic and attention to detail. I have consistently been a top achiever in every role I've undertaken, showcasing my ability to excel in fast-paced environments.
In my recent position as a Product Support Agent at Concentrix, I quickly mastered product knowledge, achieving high customer satisfaction ratings. My role as an Account Advisor at Raya Customer Experience further honed my skills, where I not only delivered exceptional results but also took on mentorship responsibilities, improving team performance significantly.
Currently, I am thriving as a Gaming Support Agent at 5CA, where I provide technical and account-related support for Ubisoft. My ability to multi-task, communicate effectively, and adapt to various challenges has been instrumental in my success. I am eager to embark on a career that allows me to make a meaningful impact in the industry.
Experience
Work history, roles, and key accomplishments
Gaming Support Agent
5CA
Jul 2024 - Present (1 year)
Currently a top achiever as a gaming support agent, providing technical and account-related support to customers. Consistently resolved complex issues, ensuring a positive gaming experience for users.
English Instructor
BERLITZ Egypt
Feb 2024 - May 2024 (3 months)
Completed a 3-month internship as an English instructor, teaching business English to fresh graduates. Developed and delivered engaging lesson plans, fostering a productive learning environment.
Account Advisor
Raya Customer Experience
Jan 2023 - Feb 2024 (1 year 1 month)
Successfully delivered exceptional results as an account advisor, often providing floor support and mentorship to colleagues. Improved team performance, leading to consistently remarkable results and top performance rankings.
Product Support Agent
Concentrix
Jan 2022 - Jun 2022 (5 months)
Achieved high customer satisfaction as a top-performing Customer Service product support by quickly mastering product knowledge. Consistently exceeded performance metrics, ensuring efficient resolution of customer inquiries.
Education
Degrees, certifications, and relevant coursework
Ain-Shams University
Bachelor of Arts, English Department
Studied English language and literature at Ain-Shams University. Gained a solid foundation in critical thinking and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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