Yusuf Tawfik
@yusuftawfik
I provide gaming and customer support with clear guidance and fast resolutions.
EgyptWhat I'm looking for
I’m a dedicated support professional specializing in gaming support, helping gamers resolve technical issues and enhance their overall gaming experience. I focus on responding promptly, investigating glitches and account problems, and guiding users with clear, user-friendly instructions to protect customer satisfaction.
Previously, I worked as a Customer Service Advisor handling customer service inquiries via phone calls for delivery and food-related issues. I provided prompt support in English, assisted customers from diverse backgrounds, and collaborated with international teams to resolve escalated issues effectively.
Earlier, I supported operations in a back-office role, partnering with front-line teams to resolve client issues efficiently and streamline internal processes. I’m especially proud of my ability to work under pressure, improve workflows for customers, and maintain lasting relationships—backed by community involvement through Resala charity projects.
Experience
Work history, roles, and key accomplishments
Gaming Support Agent
5CA Gaming
Feb 2025 - Present (1 year 4 months)
Provided gaming support to assist customers with technical issues, account problems, and gameplay concerns. Delivered clear, user-friendly guidance by email to maintain high customer satisfaction.
Handled customer inquiries by phone for delivery and food-related issues at DoorDash, ensuring prompt and satisfactory resolutions. Assisted English-speaking customers and collaborated with internal teams to resolve escalated cases.
Provided back-office support for smooth customer operations by completing administrative tasks and coordinating with front-line teams. Investigated and resolved complex queries to help streamline processes and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Mansoura University
Bachelor of Arts, Psychology
2023 -
Bachelor of Arts (B.A.) in Psychology at Mansoura University starting in 2023.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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