Mohamed Nagy

I am a dedicated Customer Support Specialist with a strong background in delivering exceptional service and support to clients across various platforms. My experience at Ubisoft as a Customer Support Representative allowed me to resolve an average of 80 customer inquiries daily while maintaining a 100% customer satisfaction rating. I pride myself on my ability to utilize CRM systems effectively to track interactions, identify trends, and escalate complex issues when necessary.

In my previous role as a Client Success Manager at Relentless Success Club, I served as the primary point of contact for clients, assisting them with strategic processes and ensuring they had the necessary tools to achieve success. I streamlined communication between clients and internal teams, which led to smoother project execution and improved client satisfaction. My time at AT&T as a Customer Care Representative further honed my skills in managing high call volumes and addressing customer complaints with professionalism and efficiency.