Open to opportunities

Joanne Liezl Barrido

@joanneliezlbarrido

Message

Experienced customer service representative with strong organizational skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service representative with extensive experience in healthcare and sales support. My journey began with a degree in Information Technology, which equipped me with the technical skills necessary to excel in various customer-facing roles. Over the years, I have honed my ability to respond to inquiries with care and empathy, ensuring that every customer feels valued and understood.

Throughout my career, I have worked with notable companies such as Teletech and Ubiquity Global Services, where I provided exceptional service to clinicians and customers alike. My responsibilities included resolving issues, processing payroll, and ensuring seamless communication between departments. I take pride in my ability to improve productivity and enhance customer satisfaction through effective problem-solving and organizational skills.

Experience

Work history, roles, and key accomplishments

Current

T-MOBILE CSR

Current

Teletech Cybergate Bacolod

Dec 2024 - Present (7 months)

Responded to clinician inquiries and resolved issues via email and phone, ensuring timely resolution of concerns. Processed payroll and submitted timecards, collaborating with recruitment and internal teams for facility assignment changes.

Customer Service Email Communication Phone Support Payroll Processing

Healthcare CSR

Teletech Cybergate Bacolod

Mar 2023 - Present (2 years 4 months)

Provided excellent customer service and resolved customer inquiries via phone, ensuring high satisfaction. Offered technical assistance to ensure service functionality and made necessary follow-up calls.

Customer Service Technical Support Phone Communication Customer Satisfaction

Healthcare CSR

Ubiquity Global Services

Dec 2020 - Present (4 years 7 months)

Delivered empathetic customer experience by responding to member and provider inquiries via phone. Located nearest providers for members and discussed their coverage, transferring calls to relevant departments as needed.

Customer Experience Phone Support Empathy Provider Relations Call Transfer Healthcare

Loan Originator

ARB Call & Facilities

Aug 2019 - Present (5 years 11 months)

Identified qualified leads for loans and made outbound calls to assist with loan applications. Verified customer bank details to determine loan eligibility and amounts.

Loan Origination Outbound Calling Lead Qualification Bank Verification

Amerimark Sales CSR

IQor Bacolod

Nov 2018 - Present (6 years 8 months)

Verified and assisted customer inquiries via phone, ensuring accurate information was provided. Processed customer orders, tracked shipping details, and managed returns and exchanges efficiently.

Customer Service Order Processing Exchange Phone Support Sales

Education

Degrees, certifications, and relevant coursework

Carlos Hilado Memorial State University – Alijis Campus

Bachelor of Science, Information Technology

Activities and societies: IT TREND (CHMSU 2017), ON THE JOB TRAINING EMCOR SERVICES (600 HOURS) (November 2016 – March 2017)

Studied Information Technology at Carlos Hilado Memorial State University, focusing on core IT concepts and applications. Completed an on-the-job training at EMCOR Services for 600 hours, gaining practical experience.