Zhang Xiaotong

Built AI agent workflows using Claude Code, authoring custom skills, configuring MCP integrations and designing multi-agent pipelines to automate research, content and business operations. Designed and launched Daily Manifest, a generative AI tool that processes real-time user input to deliver personalised action prompts in under 3 minutes.

Streamlined processes from customer interaction through project management to delivery, improving touchpoints for both Chinese and international clients. Coordinated cross-functional delivery with 16 NUS faculties to co-design customised executive education and youth programmes aligned with market demand.

Led development of self-service reporting tools in Power BI, VBA and Excel, giving leadership real-time business insights. Audited operational processes across 11 APAC countries to identify gaps against US and EMEA standards, then designed and implemented streamlined processes and best practices.

Supported professional search operations across APAC, contributing to process improvements and reporting. Built a centralised knowledge management system that improved collaboration, efficiency and quality of work across regional teams.

Provided sales support and business analysis, contributing to operational efficiency and reporting. Partnered with sales and operations leadership to develop corporate strategy and business development plans driving fast growth of APAC business across 11 countries.

Led digital transformation of customer onboarding for a global bank across multiple countries, including requirement workshops, process mapping, and defining a Target Operating Model. Managed a large global banking implementation programme, tracking scope, timeline, cost, risks and issues.

Supported strategy and operations consulting engagements, including market landscape research across ASEAN industries and development of business models and service roadmaps for clients. Contributed to digital transformation projects for global banking clients.

Created mock-up designs and functional specification documentation for new change requests. Conducted System Integration Testing (SIT) and supported package upgrade activities for SAP ERP and HR solutions.

Pursued a Master of Business Administration degree from 2019 to 2020.

Earned the International Master of Memory (WMC) and International Grandmaster of Memory (IAM) titles in 2017.

Grade: Second Class Honours (Upper), CAP 4.35/5.0

Activities and societies: Full scholarship; Specialisation in Services Science, Management & Engineering

Earned a Bachelor of Computing in Information Systems with Second Class Honours (Upper), on a full scholarship with a CAP of 4.35/5.0.

Received a Certificate of Distinction in Information Systems Management in 2015.

Certified as a Consultant for Multiple Talent Assessment Solutions.