Vanshika Dixit
@vanshikadixit
I grow enterprise SaaS accounts through measurable outcomes, retention, expansion, and scalable customer success.
SingaporeWhat I'm looking for
At One2Ten Data Insight Solutions, I owned a ~$500K portfolio of five strategic enterprise accounts across APAC, sustaining ~95% gross retention and adding ~$80K in expansion ARR. I grew a global MedTech account from one to three workstreams and used executive value reviews to secure renewals and uncover new use cases.
As the first Customer Success hire in Singapore, I built onboarding, QBR, health-scoring, and escalation playbooks from scratch. I also led a company-wide platform migration with zero client disruption, reduced time-to-value by ~30%, and cut incident resolution time by ~25% through close partnership with engineering and product.
Earlier, at Bain & Company, I led talent acquisition, headcount planning, and compensation design, building an analytics team that reduced overtime by 20 hours per week and a bonus model that reduced unplanned attrition by 40%. I bring an MBA from Nanyang Business School and a value-led approach grounded in data, relationships, and customer outcomes.
Experience
Work history, roles, and key accomplishments
Senior Customer Success & Project Manager
One2Ten Data Insight Solutions
Jan 2024 - Jun 2026 (2 years 5 months)
Owned end-to-end lifecycle for a ~$500K book of 5 strategic enterprise accounts, sustaining ~95% gross retention and adding ~$80K in expansion ARR. Built the customer success function from scratch and led a company-wide platform migration with zero client disruption.
Experience Management Specialist
One2Ten Data Insight Solutions
Aug 2020 - Dec 2023 (3 years 4 months)
Managed customer experience and insights programmes at scale, including digitising event feedback and leading customer-experience assessments. Ran learning and leadership feedback programmes for 28,000+ professionals.
Led talent acquisition across 25+ roles, partnering with practice leaders to forecast hiring ahead of demand. Built an analytics team of 6 to cut overtime and designed a data-backed bonus model that reduced unplanned attrition by 40%.
Worked as an Advanced Assurance Associate in audit, contributing to assurance engagements.
Education
Degrees, certifications, and relevant coursework
Nanyang Business School, NTU
Master of Business Administration (MBA), Business Administration
2019 - 2020
Pursued a Master of Business Administration (MBA) at Nanyang Business School, NTU, Singapore, from 2019 to 2020.
Jesus & Mary College, University of Delhi
Bachelor of Commerce (Honours), Commerce
2012 - 2015
Completed a Bachelor of Commerce (Honours) at Jesus & Mary College, University of Delhi, from 2012 to 2015.
Availability
Location
SingaporeAuthorized to work in
Salary expectations
Job categories
Skills
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