
Zhane Beard
@zhanebeard
I support customers and operations through accurate data entry, scheduling, front desk, and chat service.
What I'm looking for
I've supported customers and daily operations at Delta Air Lines, Infosys, Microsoft, Sonesta Hotels & Resorts, and Macy's through chat support, front desk coverage, documentation, scheduling, and service.
In warehouse roles at SupplyHouse, Chewy, JCPenney Warehouse, CVS, and FedEx Ground, I've picked and packed orders, received inventory, completed cycle counts, used RF scanners, and followed safety procedures.
I've also provided hands-on childcare, home care, and direct support, while building customer-facing experience in retail, leasing, hospitality, sales, and airport passenger assistance.
Experience
Work history, roles, and key accomplishments
Provided safe, attentive, and nurturing care specializing in infants and toddlers. Assisted with feeding, diapering, hygiene, naps, and developmental activities.
Warehouse Fulfillment Specialist
Supply House
Jul 2023 - Oct 2025 (2 years 3 months)
Assisted with inbound receiving and put away inventory to correct locations. Prepared outbound orders for shipping and ensured accuracy.
Customer Service Chat Agent
Delta Air Lines
Dec 2020 - Oct 2025 (4 years 10 months)
Provided real-time customer support via chat, assisting passengers with booking, flight changes, and inquiries. Resolved customer issues efficiently while maintaining a professional and friendly tone.
Processed internal documentation, digital transactions, and records accurately and efficiently. Assisted teams with workflow management and administrative tasks.
Greeted and assisted visitors, clients, and employees while maintaining a professional front desk environment. Managed phone lines, emails, and scheduling.
Assisted customers in the men's and women's sections, providing product recommendations and personalized shopping support. Operated POS system and handled cash, card, and returns efficiently.
Merchandise Associate
TJ Maxx
Sep 2024 - Dec 2024 (3 months)
Assisted on the sales floor and in dressing rooms, providing product assistance and styling guidance. Maintained organized and visually appealing merchandise displays.
Checked guests in and out efficiently while providing friendly and professional service. Handled reservations, guest inquiries, and requests both in person and over the phone.
Assisted prospective residents with apartment tours, applications, and lease signings. Provided exceptional customer service by answering inquiries and addressing concerns.
Assisted passengers with mobility needs, including wheelchair support and escorting to gates. Ensured timely and safe boarding and deplaning procedures.
Direct Support Specialist
Confidence Health
Apr 2023 - Sep 2024 (1 year 5 months)
Provided hands-on support and supervision for clients in daily living activities. Assisted with personal care, skill development, and community engagement.
Conducted store audits and inspections to ensure compliance with company standards. Assisted with merchandising, restocking, and store remodels.
Picked and packed orders for outbound shipments using RF scanners and warehouse systems. Performed cycle counts to maintain inventory accuracy.
Order Filler
JCPenney Warehouse
Apr 2022 - Aug 2023 (1 year 4 months)
Picked and packed orders for outbound shipments using RF scanners and warehouse systems. Performed cycle counts to maintain inventory accuracy.
Server
Boston Market
Aug 2022 - May 2023 (9 months)
Greeted and assisted customers at the front counter and drive-thru, providing fast, friendly, and accurate service. Took orders, handled cash and card transactions, and ensured order accuracy.
Cycle Counter
JCPenney Logistics Center
May 2022 - Sep 2022 (4 months)
Picked and packed orders for outbound shipments using RF scanners and warehouse systems. Performed cycle counts to maintain inventory accuracy.
Server
Promenade on the River
Apr 2022 - Jun 2022 (2 months)
Greeted and seated guests, providing excellent hospitality and ensuring a positive dining experience. Took food and beverage orders accurately and delivered to tables in a timely manner.
Server
Olive Garden
Feb 2022 - May 2022 (3 months)
Provided friendly and attentive table service, taking accurate food and beverage orders. Delivered meals promptly while ensuring guest satisfaction.
Warehouse Stocker
CVS Health
Jan 2021 - Feb 2022 (1 year 1 month)
Picked, packed, and stocked inventory accurately for outbound shipments. Assisted with inbound receiving, product put-away, and organization of warehouse spaces.
Sales Representative
Cutco
Dec 2021 - Jan 2022 (1 month)
Conducted remote product demonstrations and presentations to prospective clients. Built and maintained relationships with customers to generate sales and repeat business.
CDS Club Demonstrator
Costco Wholesale
May 2021 - Jan 2022 (8 months)
Prepared and served food samples to customers, following all health and safety guidelines. Engaged shoppers, promoted products, and provided information to encourage purchases.
Security Guard
CSC
Jul 2019 - Jan 2020 (6 months)
Monitored entrances, exits, and event spaces to ensure the safety and security of attendees. Conducted security screenings including wanding and pat-downs.
Barista
Barnes & Noble
Nov 2014 - Dec 2019 (5 years 1 month)
Prepared and served coffee and other beverages to customers, providing excellent customer service.
Sales Associate
Factory 2-U
Mar 2017 - May 2019 (2 years 2 months)
Assisted with receiving, sorting, and organizing merchandise in the backroom. Placed clothing on racks and ensured sales floor was fully stocked and visually appealing.
Sales Representative
GVE Energy
Aug 2018 - Feb 2019 (6 months)
Generated leads and scheduled appointments for residential solar consultations. Educated potential customers on solar products, benefits, and financing options.
Loaded and unloaded trucks efficiently, ensuring timely and accurate package handling. Sorted packages by route and destination to support smooth delivery operations.
Caregiver
Omnicare Home HealthCare Agency
Jan 2016 - Mar 2018 (2 years 2 months)
Provided full-time, live-in care for clients in their homes, assisting with daily living activities. Supported personal hygiene, meal preparation, medication reminders, and mobility needs.
Avon Sales Representative
Avon
Jun 2015 - Feb 2017 (1 year 8 months)
Promoted and sold Avon products directly to clients through in-person consultations and appointments. Provided personalized beauty advice and product recommendations.
Sales Associate
Catherine's Plus Size Stores
Nov 2015 - Jan 2017 (1 year 2 months)
Assisted customers with selecting clothing and accessories, providing personalized styling advice and coordinating outfits. Maintained organized and visually appealing sales floor.
Prepared and served meals to hospital patients according to dietary guidelines and physician orders. Assisted dietitians in ensuring patient nutritional needs were met.
Education
Degrees, certifications, and relevant coursework
Mt San Antonio College
Nursing (college), Nursing
2026 -
Currently pursuing a nursing program.
Southern New Hampshire University
Bachelor's degree, Business Administration
2021 -
Pursuing a Bachelor's degree in Business Administration.
Theatre of Arts School
Bachelor of Arts, Theater
2020 -
Pursuing a Bachelor of Arts in Theater.
edX
Certificate, Foreign Language
2020 -
Pursuing a certificate in a foreign language.
Southern New Hampshire University
Bachelor's degree, Business Management
2020 - 2022
Pursued a Bachelor's degree in Business Management, currently paused.
Hidden Valley High School
High School Diploma, General Studies
2009 - 2012
Earned a high school diploma.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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