Jayda Cottrell

Managed high-volume inbound customer calls while researching borrower accounts across multiple servicing systems. Educated customers on repayment plans and related loan servicing options, and documented interactions to maintain confidentiality and compliance.

Performed security patrols and monitored surveillance systems, controlling facility access and responding to emergencies. Completed incident reports and provided professional customer service during facility events.

Safely operated powered industrial equipment and managed inventory using warehouse management systems. Prepared orders while maintaining inventory accuracy in a fast-paced warehouse environment.

Managed inventory, audits, shipping, and receiving while operating forklifts. Used SAP and handheld scanners to maintain accurate warehouse documentation and inventory records.

Stocked merchandise and maintained organized inventory while following company safety procedures. Supported efficient store operations through timely unloading and replenishment.

Managed reservations and guest check-in/check-out using multi-line phones and reservation systems. Resolved guest concerns professionally while maintaining organized front-desk operations.

Picked, packed, and shipped customer orders while tracking inventory using warehouse software. Supported order fulfillment by maintaining accurate inventory updates and attention to detail.

Provided customer service, operated registers, and assisted with food preparation in a fast-paced environment. Worked on a team to complete orders efficiently while maintaining service quality and speed.

Answered multi-line phones, greeted visitors, and performed data entry while maintaining office records. Provided administrative support and accurate documentation to support daily office operations.

Currently pursuing an Associate of Science in Medical Billing and Coding, with coursework in healthcare administration, HIPAA, electronic health records, and medical terminology.

Earned a High School Diploma from Wallenpaupack Area High School in Hawley, Pennsylvania.