Open to opportunities

Chantella Hughes

@chantellahughes

Customer-focused hospitality and customer service professional skilled in front-desk, call center, and data entry roles.

United States

Message

What I'm looking for

I am seeking customer-facing or administrative roles where I can apply hospitality, call-center, and data-entry strengths in a supportive team focused on excellent service and growth.

I am a customer-focused hospitality and service professional with hands-on experience in front-desk operations, concierge roles, retail stocking, and medical records customer service. I have consistently handled guest relations, outbound and inbound calls, data entry, and clerical tasks across hotels, healthcare, and retail settings.

I bring strong organizational skills, phone etiquette, and proficiency with Microsoft Office and computer systems, complemented by certifications including a Food Handler Certification and a valid driver's license. I aim to leverage my communication and hospitality background to deliver reliable, empathetic service and accurate administrative support.

Experience

Work history, roles, and key accomplishments

Deli Clerk

Harris Teeter

Nov 2024 - Jun 2025 (7 months)

Operated deli counter duties including food preparation, customer service, and maintaining stocking and sanitation standards during peak store hours.

Customer Service Inventory Management Point of Sale Stocking Time Management

Customer Service Representative

Ciox Health

Feb 2023 - Sep 2024 (1 year 7 months)

Handled outbound calls and medical records requests, performed data entry and maintained accurate patient record updates to support health information workflows.

Medical Records Data Entry Outbound Calling Customer Service

Concierge

The Marriott

Feb 2022 - Apr 2023 (1 year 2 months)

Served as evening concierge at a large Marriott property, delivering guest services, local recommendations, and problem resolution to enhance guest satisfaction.

Guest Service Hospitality Customer Service Concierge Services Communication Problem Solving

Front Desk Receptionist

Laquita Inn and Suites

Jul 2021 - Jan 2022 (6 months)

Managed guest check-ins and check-outs, handled reservations and morning/evening shift responsibilities to ensure smooth front desk operations.

Reserving Customer Service Check Out Clerical Support

CAP 1 Associate

Walmart

Oct 2019 - Feb 2021 (1 year 4 months)

Performed warehouse backroom tasks including inventory control, picking and pulling orders, labeling, and stocking shelves to maintain store inventory flow.

Inventory Management Stocking Warehouse operations Time Management Teamwork

Cashier

Walmart

Aug 2016 - Apr 2017 (8 months)

Operated register and self-checkout stations, processed transactions, and provided customer service to ensure efficient checkout experiences.

Point of Sale Customer Service Communication Retail Operations

Customer Service Representative

Healthcare Xerox (CVS Pharmacy)

Jun 2015 - Aug 2016 (1 year 2 months)

Refilled prescriptions and handled inbound pharmacy calls, updating insurance and patient information to support pharmacy operations and customer needs.

Inbound Insurance Verification Data Entry Customer Service Medical Records