Open to opportunities

Zeynep Taşdan

@zeyneptadan

Message

I support customers, coordinate operations, and resolve issues across remote service and hospitality roles.

Turkey

Message

I've supported U.S.-based customers at First Contact Service and Nexus Auto Transport, managing high call volumes, providing transport quotes, booking shipments, communicating updates, and resolving customer issues.

At Aramark, I managed room assignments, processed payments, maintained financial records, coordinated with housekeeping and maintenance, and helped organize special events. I'm currently studying German Language and Literature at Hacettepe University and volunteer on social responsibility, advocacy, and research initiatives.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

First Contact Service

Dec 2022 - Jun 2023 (6 months)

Assisted customers through inbound support, managed high call volumes, and collaborated with teams to resolve complex issues.

Customer Service Inbound Support Call Handling Problem Solving Collaboration

Education

Degrees, certifications, and relevant coursework

Hacettepe University

Bachelor of Arts, German Language and Literature

2020 -

Activities and societies: Member of Hacettepe Community Volunteers, involved in social responsibility projects, volunteer training, advocacy, and research.

Pursuing a degree in German Language and Literature at Hacettepe University, expected to graduate in 2026.