esmanur ceylan

I am a well-qualified Customer Service Representative with over four years of experience in the logistics sector. My journey began as a Sales Representative, where I honed my skills in customer engagement and service excellence. I later transitioned to roles that demanded a high level of organization and efficiency, such as Import Operation Specialist at DHL Global Forwarding. Here, I managed complex sea freight import operations, ensuring timely updates and satisfaction for our clients.

Throughout my career, I have consistently demonstrated my ability to handle customer inquiries and resolve issues effectively. My experience includes conducting sales activities, managing invoicing, and performing month-end audits. I pride myself on my dedication to customer satisfaction and my ability to work collaboratively within a team to achieve business goals. My educational background in Logistics Management further complements my practical experience, equipping me with the knowledge to excel in customer service operations.