Engin M
@enginm
Aviation and travel operations professional skilled in Turkish-English communication, proofreading, terminology accuracy, and quality checking.
TurkeyWhat I'm looking for
Customer Service & Operations professional with 10+ years of experience in aviation, airport ticketing, travel operations, and international customer communication. Skilled in reservations, refunds, reissues, escalations, service-quality workflows, and high-volume support environments.
While working in airport operations, I handled 100+ daily passenger transactions, including ticket sales, itinerary changes, reissues, and refund processing, while following IATA regulations and airline service standards during peak operational hours.
I am experienced in first contact resolution, complaint handling, schedule disruption cases, and clear customer guidance under time pressure. I have worked with Amadeus, Troya, Quickres, and CRM tools, maintaining accuracy in operational records and customer data.
In addition to aviation and ticketing, I support B2B customer relations, supplier communication, after-sales processes, and international client communication for exhibition participants, including inquiries, onboarding, and CRM-based follow-up.
Experience
Work history, roles, and key accomplishments
Customer Communication Operations Lead
Ulusal Fuarcilik Ltd. Sti.
Sep 2025 - Present (8 months)
Manage international customer communications for exhibition participants, including client inquiries and exhibitor onboarding. Coordinate digital communication workflows and segment databases using Mailchimp and CRM tools, supporting content localization and media coordination.
Customer Service & Ticketing Agent
TGS (Turkish Ground Services)
Jun 2014 - Dec 2022 (8 years 6 months)
Handled 100+ daily passenger transactions, including reservations, ticket sales, refunds, reissues, and itinerary changes. Resolved escalated customer complaints and schedule disruption cases while meeting SLA and operational KPI targets using Amadeus, Troya, and Quickres.
Customer Support Agent
Assistt
May 2013 - May 2014 (1 year)
Managed inbound call-center requests for reservations, flight changes, and cancellations, providing clear fare and itinerary guidance to passengers. Ensured booking and CRM data accuracy while maintaining customer satisfaction in a high-volume environment.
Operations & Client Support
La Firma (Family Business)
Jan 1999 - Jan 2012 (13 years)
Managed B2B customer relations, procurement, supplier communication, and after-sales support from 1999 to 2012. Coordinated logistics, customs documentation, and banking operations for international trade while handling operational escalations.
Education
Degrees, certifications, and relevant coursework
Anadolu University
Tourism & Guiding
Completed a Tourism & Guiding program (English Program) at Anadolu University.
Availability
Location
TurkeyAuthorized to work in
Job categories
Interested in hiring Engin?
You can contact Engin and 90k+ other talented remote workers on Himalayas.
Message EnginFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
