Looking for a job

Zenya Bangar

@zenyabangar

I am highly experienced in client focused roles with strengths in leadership, teamwork and working in fast paced environments.

Singapore

Message

What I'm looking for

I am looking for a remote position managing client support.

Right now, I’m running day-to-day site operations for a 250pax fast-paced office in the CBD, handling standards through multiple daily walkthroughs and coordinating meeting room, day office, and lounge bookings. I manage service requests end-to-end, oversee vendors for maintenance and security, and ensure smooth mail handling, secure storage, courier arrangements, and on-time payments. I also focus heavily on client experience—welcoming guests, resolving enquiries, and supporting pre onboarding and onboarding with access cards and welcome packs.

Before this, I led F&B operations as an F&B Manager, managing bar and FOH cleanliness, weekly inventory checks, daily inspections for cleaning and defects, and planning repairs during non-peak periods. I worked with the chef on monthly F&B strategy based on customer feedback, helped build a customer-first team culture, and created fun, engaging events to drive retention. I produced daily/weekly/monthly reporting for inventory, sales, and financial forecasts, and managed an event pipeline with feedback-to-action planning.

Earlier roles strengthened my foundation in customer service, reception, and frontline operations—from handling visitor check-ins and mail/print services to recording communications and transaction data in CRM and escalating cases when needed. I bring a practical, process-driven mindset to every role, supported by my Fire Safety Management certification and a strong ability to balance operations, sales, and service quality under pressure.

Experience

Work history, roles, and key accomplishments

Current

Community Associate & Account Specialist

Current

IWG plc (Regus)

Jul 2025 - Present (11 months)

Independently managed a fast-paced 250-person office, completing daily walkthroughs and maintaining front-of-house standards across meeting rooms and shared spaces. Coordinated bookings, service requests, vendor maintenance, secure storage of mail/equipment, courier services, client onboarding, and upsold office solutions to secure renewals and upgrades.

Office Operations Vendor Management Client Onboarding Meeting Rooms Booking Secure Storage Handling Health and Safety Compliance Customer Service Event Coordination Sales Support

F&B Manager

Hero's / Clubhouse SG

Jul 2021 - Dec 2024 (3 years 5 months)

Led bar and front-of-house operations by managing weekly inventory checks, daily cleaning/restocking, inspections, and planning repairs during non-peak periods. Partnered with the chef on monthly F&B strategy using customer feedback, ran customer-engaging events, and produced daily/weekly/monthly reports for inventory, sales, and financial forecasts.

Inventory Management Team Leadership Customer Engagement Event Management Inspections Repair Planning Menu Updates Cross functional Coordination

Service Crew

Harry’s Singapore

Oct 2020 - Jun 2021 (8 months)

Provided customer service by taking orders and serving guests while promoting happy hour and special offers to drive engagement. Ensured compliance with TraceTogether and temperature checks and maintained social distancing during service.

Customer Service Order Taking Upselling Happy Hour Promotions TraceTogether Compliance Temperature Checks Social Distancing Compliance

Concierge Receptionist

Jones Lang LaSalle

Jul 2019 - Nov 2019 (4 months)

Supported front-desk operations as maternity cover at One Shenton by checking in visitors, fielding and redirecting internal/external calls, and managing mail and print services. Handled payments and monthly records, managed biometric access data, reported facilities issues, and coordinated cleaning and repair actions.

Call Handling Print Service Biometric Access Records Records Management

Customer Service Administrator

The Learning Lab

Sep 2018 - Mar 2019 (6 months)

Handled frontline and backend customer service by answering enquiries via phone and email, supporting walk-ins, and maintaining communication/transaction records in CRM. Managed new customer lead data entry, gathered feedback, and escalated cases to supervisors while advising customers on products and promotions.

CRM Data Entry Customer Support Lead Management Feedback Product Promotion

Retail Department Manager

Cotton On Singapore

Nov 2014 - May 2018 (3 years 6 months)

Managed the Rubi and Typo departments in a mega store by attending to customers, ensuring consistent stock replenishment, and overseeing store opening/closing activities. Maintained accurate accounts and delivered day-to-day service to support sales performance.

Retail Operations Department Management Customer Service stock replenishment Store Opening Account Services Team Support