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Nurul Naziha

@nurulnaziha

Enthusiastic customer service associate with strong leadership skills.

Singapore
Message

What I'm looking for

I am looking for a role that offers challenges, opportunities for growth, and a vibrant team culture.

I am an enthusiastic learner who thrives on challenges and is committed to achieving organizational goals. With a strong background in customer service and business development, I have honed my skills in identifying new business opportunities and executing strategic plans to exceed sales targets.

My experience spans various roles, including customer service, administrative support, and program coordination. I have a proven track record of effective communication and relationship building, which has enabled me to successfully negotiate contracts and manage client relationships. I am eager to leverage my skills and experiences to contribute positively to a dynamic organization.

Experience

Work history, roles, and key accomplishments

KL
Current

Associate

Klook

Feb 2023 - Present (2 years 7 months)

As an Associate at Klook, I identify new business opportunities through market research and networking. I develop and execute strategic plans to meet sales targets and negotiate contracts with clients and partners.

AL

Temp Customer Service

Atome (APAYLATER Financial Pte Ltd)

Oct 2021 - Jan 2022 (3 months)

In my role as a Temp Customer Service representative, I attended to public queries regarding the app via email and social media, investigated issues, and performed ad hoc duties.

LA

Part Time Driver Operation

Lalamove

Feb 2021 - Oct 2021 (8 months)

As a Part Time Driver Operation staff, I handled walk-in registrations for driver applicants, assisted with scheduling, and managed application issues.

RC

Administrative Support

Ramky Cleantech

Mar 2019 - Nov 2019 (8 months)

I provided administrative support under the Integrated Facilities Management Program, handling finance management and HR matters while dealing with subcontractors.

DE

Temp Staff

Deliveroo

Mar 2018 - May 2018 (2 months)

As a Temp Staff in Deliveroo, I worked in the riders operations team, scheduling and approving hours for drivers while addressing their queries.

NH

Programme Executive

NTUC LEARNING HUB

May 2016 - Apr 2017 (11 months)

In my role as a Programme Executive, I prepared daily logistics for courses, including attendance and course materials, and issued safety passes to workers.

ME

Relief Teacher

MOE (Ministry Of Education)

May 2013 - Apr 2017 (3 years 11 months)

As a Relief Teacher, I was assigned to various primary schools to teach subjects like maths, English, science, and PE on an ad hoc basis.

EC

Temp Secretariat

Enterprise Promotion Centre

Jan 2016 - Mar 2016 (2 months)

I provided administrative support to associations, focusing on marketing and branding on a project basis while collaborating closely with associations.

SB

Assistant Station Manager

SBST

Jan 2015 - Feb 2015 (1 month)

As an Assistant Station Manager, I oversaw daily functions of the rail industry, ensuring smooth operations without delays or disruptions.

PA

Temp Programme Coordinator

People’s Association

Dec 2014 - Jan 2015 (1 month)

I coordinated daily programs for new residents, planning surveys and organizing events while managing confidential matters.

ME

Relief Teacher

MOE (Ministry Of Education)

May 2013 - Nov 2014 (1 year 6 months)

Served as a relief teacher for various subjects on an ad hoc basis in primary schools.

EM

Facilitator

EKA Management

Jan 2013 - Feb 2013 (1 month)

As a Facilitator, I conducted motivational talks and team-building games for both students and working adults, ensuring events were executed as instructed.

Education

Degrees, certifications, and relevant coursework

University College Dublin logoUD

University College Dublin

Bachelor's in Marketing, Marketing

2014 - 2015

Grade: Honours

Completed a two-year part-time degree program majoring in Marketing, focusing on various aspects of marketing strategies and consumer behavior.

University College Dublin logoUD

University College Dublin

Bachelor in Marketing, Marketing

2014 - 2015

Grade: Honours

Completed a two-year part-time degree program majoring in Marketing, focusing on various aspects of marketing strategies and consumer behavior.

CS

CHIJ St Theresa’s Convent Secondary School

Secondary School, General Education

2005 - 2009

Completed secondary education and passed GCE 'O' Level, acquiring foundational knowledge in various subjects.

Kaplan logoKA

Kaplan

Diploma in Human Resource Management, Human Resource Management

2013 -

Pursued a Diploma in Human Resource Management, gaining insights into HR practices, employee relations, and organizational behavior.

KA

Kaplan

Diploma, Human Resource Management

2013 -

Pursued a Diploma in Human Resource Management, gaining knowledge in HR practices, employee relations, and organizational behavior.

CC

CHIJ St Theresa’s Convent

GCE 'O' Level, General Education

2005 - 2009

Completed secondary education and passed GCE 'O' Level examinations, demonstrating proficiency in various subjects.

CS

CHIJ Kellock Primary School

Primary School, General Education

1999 - 2005

Completed primary education and passed 'PSLE', establishing basic literacy and numeracy skills.

CS

CHIJ Kellock Primary School

PSLE, General Education

1999 - 2005

Completed primary education and passed the Primary School Leaving Examination (PSLE), laying the foundation for future academic pursuits.

Tech stack

Software and tools used professionally

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Nurul Naziha - Associate - Klook | Himalayas