Nurul Naziha
@nurulnaziha
Enthusiastic customer service associate with strong leadership skills.
What I'm looking for
I am an enthusiastic learner who thrives on challenges and is committed to achieving organizational goals. With a strong background in customer service and business development, I have honed my skills in identifying new business opportunities and executing strategic plans to exceed sales targets.
My experience spans various roles, including customer service, administrative support, and program coordination. I have a proven track record of effective communication and relationship building, which has enabled me to successfully negotiate contracts and manage client relationships. I am eager to leverage my skills and experiences to contribute positively to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Associate
Klook
Feb 2023 - Present (2 years 7 months)
Responsible for identifying new business opportunities through market research and networking. Develops and executes strategic plans to meet sales targets and negotiates contracts with clients.
Associate
Klook
Feb 2023 - Present (2 years 7 months)
As an Associate at Klook, I identify new business opportunities through market research and networking. I develop and execute strategic plans to meet sales targets and negotiate contracts with clients and partners.
Temp Customer Service
Atome (APAYLATER Financial Pte Ltd)
Oct 2021 - Jan 2022 (3 months)
Handled customer queries via email and social media, investigated issues, and performed ad hoc duties as assigned.
Temp Customer Service
Atome (APAYLATER Financial Pte Ltd)
Oct 2021 - Jan 2022 (3 months)
In my role as a Temp Customer Service representative, I attended to public queries regarding the app via email and social media, investigated issues, and performed ad hoc duties.
Part Time Driver Operation
Lalamove
Feb 2021 - Oct 2021 (8 months)
Managed walk-in registrations for driver applicants, assisted with scheduling and application issues, and conducted follow-up calls.
Part Time Driver Operation
Lalamove
Feb 2021 - Oct 2021 (8 months)
As a Part Time Driver Operation staff, I handled walk-in registrations for driver applicants, assisted with scheduling, and managed application issues.
Administrative Support
Ramky Cleantech
Mar 2019 - Nov 2019 (8 months)
Handled administrative tasks and managed finance and HR matters for the Integrated Facilities Management Program.
Administrative Support
Ramky Cleantech
Mar 2019 - Nov 2019 (8 months)
I provided administrative support under the Integrated Facilities Management Program, handling finance management and HR matters while dealing with subcontractors.
Temp Staff
Deliveroo
Mar 2018 - May 2018 (2 months)
Worked in the riders operations team, scheduling and approving hours for drivers and addressing rider queries.
Temp Staff
Deliveroo
Mar 2018 - May 2018 (2 months)
As a Temp Staff in Deliveroo, I worked in the riders operations team, scheduling and approving hours for drivers while addressing their queries.
Programme Executive
NTUC LEARNING HUB
May 2016 - Apr 2017 (11 months)
In my role as a Programme Executive, I prepared daily logistics for courses, including attendance and course materials, and issued safety passes to workers.
Programme Executive
NTUC LEARNING HUB
May 2016 - Apr 2017 (11 months)
Prepared daily logistics for workplace safety and health courses, including attendance and course materials.
Relief Teacher
MOE (Ministry Of Education)
May 2013 - Apr 2017 (3 years 11 months)
As a Relief Teacher, I was assigned to various primary schools to teach subjects like maths, English, science, and PE on an ad hoc basis.
Temp Secretariat
Enterprise Promotion Centre
Jan 2016 - Mar 2016 (2 months)
I provided administrative support to associations, focusing on marketing and branding on a project basis while collaborating closely with associations.
Temp Secretariat
Enterprise Promotion Centre
Jan 2016 - Mar 2016 (2 months)
Provided administrative support and worked on marketing and branding projects for associations.
Assistant Station Manager
SBST
Jan 2015 - Feb 2015 (1 month)
As an Assistant Station Manager, I oversaw daily functions of the rail industry, ensuring smooth operations without delays or disruptions.
Assistant Station Manager
SBST
Jan 2015 - Feb 2015 (1 month)
Oversaw daily functions of the rail industry to ensure smooth operations without delays.
Temp Programme Coordinator
People’s Association
Dec 2014 - Jan 2015 (1 month)
I coordinated daily programs for new residents, planning surveys and organizing events while managing confidential matters.
Relief Teacher
MOE (Ministry Of Education)
May 2013 - Nov 2014 (1 year 6 months)
Served as a relief teacher for various subjects on an ad hoc basis in primary schools.
Temp Programme Coordinator
People’s Association
Apr 2014 - May 2014 (1 month)
Coordinated programs for new residents, planned surveys, and organized events.
Facilitator
EKA management
Jan 2013 - Feb 2013 (1 month)
Conducted motivational talks and team-building activities for students and working adults.
Facilitator
EKA Management
Jan 2013 - Feb 2013 (1 month)
As a Facilitator, I conducted motivational talks and team-building games for both students and working adults, ensuring events were executed as instructed.
Education
Degrees, certifications, and relevant coursework
University College Dublin
Bachelor's in Marketing, Marketing
2014 - 2015
Grade: Honours
Completed a two-year part-time degree program majoring in Marketing, focusing on various aspects of marketing strategies and consumer behavior.
University College Dublin
Bachelor in Marketing, Marketing
2014 - 2015
Grade: Honours
Completed a two-year part-time degree program majoring in Marketing, focusing on various aspects of marketing strategies and consumer behavior.
CHIJ St Theresa’s Convent Secondary School
Secondary School, General Education
2005 - 2009
Completed secondary education and passed GCE 'O' Level, acquiring foundational knowledge in various subjects.
Kaplan
Diploma in Human Resource Management, Human Resource Management
2013 -
Pursued a Diploma in Human Resource Management, gaining insights into HR practices, employee relations, and organizational behavior.
Kaplan
Diploma, Human Resource Management
2013 -
Pursued a Diploma in Human Resource Management, gaining knowledge in HR practices, employee relations, and organizational behavior.
CHIJ St Theresa’s Convent
GCE 'O' Level, General Education
2005 - 2009
Completed secondary education and passed GCE 'O' Level examinations, demonstrating proficiency in various subjects.
CHIJ Kellock Primary School
Primary School, General Education
1999 - 2005
Completed primary education and passed 'PSLE', establishing basic literacy and numeracy skills.
CHIJ Kellock Primary School
PSLE, General Education
1999 - 2005
Completed primary education and passed the Primary School Leaving Examination (PSLE), laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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