Open to opportunities

Denise G

@deniseg

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I build client relationships and drive revenue through high-volume customer engagement.

Singapore

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What I'm looking for

I'm looking for a customer-facing or business development role where I can build long-term client relationships, deliver personalized service, drive engagement, and contribute to customer satisfaction and revenue growth.

I've built more than six years of customer-facing experience across Resorts World Sentosa and United Overseas Bank, combining personalized service with revenue-focused client engagement.

At Resorts World Sentosa, I execute high-volume outbound campaigns for local and international clients, promote targeted campaigns to improve conversion, and maintain accurate CRM records for follow-ups, reporting, and compliance. I previously achieved telemarketing targets through consistent outreach, follow-ups, and matching customer needs with relevant solutions.

At United Overseas Bank, I handled high-volume transactions and customer inquiries while generating leads through proactive engagement and cross-selling opportunities. I also worked within banking regulations and audit requirements.

I'm committed to clear communication, long-term client relationships, and customer satisfaction in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Senior Executive, Business Development

Resorts World Sentosa Pte Ltd

Jan 2025 - Jun 2026 (1 year 5 months)

Executed high-volume outbound engagement campaigns across local and international clients, driving revenue growth and improving conversion rates. Built strong client relationships through personalized communication and maintained accurate CRM records.

Customer Relationship Management Telemarketing Lead Generation Cross Selling Upselling CRM Time Management

Executive, Business Development

Resorts World Sentosa Pte Ltd

May 2021 - Dec 2024 (3 years 7 months)

Consistently achieved telemarketing targets through high-volume outreach and follow-ups. Identified customer needs and matched relevant solutions to increase engagement, delivering clear communication to build trust and retention.

Telemarketing Customer Engagement Communication Skills Lead Generation Follow up

Service Executive

United Overseas Bank

Jul 2015 - Jul 2018 (3 years)

Provided efficient front-line service, handling high-volume customer transactions and inquiries. Generated leads through proactive engagement and cross-selling opportunities, ensuring full compliance with banking regulations and audit requirements.

Customer Service Transaction Handling Cross Selling Lead Generation Compliance Banking Regulations Audit Requirements