Open to opportunities

Moe Chehab

@moechehab

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Driven operations and customer service professional with strong experience.

Singapore

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated operations and customer service professional with a proven track record in managing teams and enhancing processes across various sectors, including education, aviation, and public services. My experience as an Assistant Centre Manager at Mavis Tutorial Centre has equipped me with the skills to lead daily operations, manage staff effectively, and deliver exceptional customer service. I take pride in supporting business targets through operational improvements and initiatives that drive enrolment growth.

Throughout my career, I have consistently demonstrated my ability to handle escalated customer feedback, achieving high service recovery rates. My previous roles, including Customer Experience Specialist at Delta Airlines and various positions in the Ministry of Manpower, have further honed my skills in customer service and administrative processes. I am passionate about creating positive experiences for customers and ensuring operational excellence in every aspect of my work.

Experience

Work history, roles, and key accomplishments

Current

Assistant Centre Manager

Current

Mavis Tutorial Centre

Nov 2024 - Present (7 months)

Led daily centre operations, staff management, and customer service delivery, supporting business targets through operational improvements and enrolment growth initiatives. Managed billing, scheduling, inventory, and ensured compliance with corporate standards, while handling escalated customer feedback to achieve high service recovery rates.

Operations Management Enrollment Growth Billing Scheduling Inventory Management Compliance

CSO Admin

Mavis Tutorial Centre

Nov 2022 - Nov 2024 (2 years)

Managed enrolments, administrative processes, and scheduling coordination for the centre. Supported customer service operations and marketing activities to enhance student engagement.

Administrative Processing Scheduling Customer Service Marketing Support Data Entry Administrative Support

Customer Experience Specialist (Reservations)

Delta Airlines Ltd

Jul 2021 - Dec 2022 (1 year 5 months)

Handled a high volume of customer inquiries and resolved complex ticketing issues. Successfully promoted premium services, enhancing customer satisfaction and loyalty.

Customer Service Ticketing Problem Solving Sales Communication

Dormitory Operation Officer

Ministry of Manpower - ACE Department

May 2020 - Jul 2021 (1 year 2 months)

Monitored and ensured compliance with COVID-19 testing protocols within dormitories. Coordinated effectively with dormitory operators to facilitate smooth operations and health measures.

Monitoring Compliance Coordination Data Tracking

Visual Merchandising Artist / Junior VM Assistant

C.K. Tang Ltd

Jan 2017 - Dec 2020 (3 years 11 months)

Designed and delivered compelling seasonal store displays and promotional campaign setups. Enhanced overall customer experience through creative visual merchandising strategies.

Campaign Setup Customer Experience Adobe Illustrator

Customer Care Officer

Tele-Centre Pte Ltd (Ministry of Health)

Feb 2020 - May 2020 (3 months)

Responded to a high volume of COVID-19 hotline calls, providing critical information and support. Coordinated emergency dispatch services efficiently, ensuring timely assistance for urgent cases.

Customer Service Communication Data Entry Problem Solving

Office Interviewer

MRSD, Ministry of Manpower

Jul 2018 - Dec 2018 (5 months)

Conducted interviews for various roles within the Ministry of Manpower. Managed interview schedules and documented candidate responses accurately.

Interviewing Data Collection Administrative Support Scheduling Documentation Communication

Sales Membership Consultant / Customer Service Officer

Fitness First Gym Singapore

Jan 2013 - Dec 2015 (2 years 11 months)

Consulted prospective members on fitness programs and membership options, achieving sales targets. Provided excellent customer service, resolving inquiries and ensuring member satisfaction.

Sales Membership Consultation Customer Service Client Relationship Management Communication

Service Counter Officer/Response Officer

Singapore Police Force

Mar 2011 - Mar 2013 (2 years)

Provided frontline service at police counters, assisting the public with inquiries and reports. Responded to incidents as a Response Officer, ensuring public safety and order.

Counter Service Incident Response Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Lithan Academy

Professional Diploma, Digital Business

Completed a Professional Diploma in Digital Business, focusing on key aspects of digital strategy and operations. Gained expertise in leveraging digital tools for business growth and efficiency.

St. Patrick's School

O-Level, General Studies

Achieved GCSE O-Level certification, demonstrating foundational academic proficiency. Completed secondary education with a focus on core subjects.

Glendale Community College

Coursework, Business Administration

Completed coursework in Business Administration, gaining foundational knowledge in business principles and practices. Studied various aspects of business management and operations.