MJmae jayco
@maejayco
Adaptable customer-service professional with 7+ years in hospitality, admin support, and client relations.
SingaporeWhat I'm looking for
I am an adaptable and resourceful customer-service professional with over seven years' experience across hospitality, customer support, marketing, and remote administrative roles. I reliably streamline workflows, quickly master new systems, and deliver excellent service in fast-paced environments, consistently improving guest satisfaction and operational outcomes.
My background includes front-of-house leadership in fine dining and high-volume retail, remote customer retention and scheduling for HVAC services, and digital client engagement that boosted organic reach by 40%. I bring strong CRM and VoIP experience, a focus on hygiene and service standards, and a track record of training staff and converting opportunities into recurring business.
Experience
Work history, roles, and key accomplishments
Service Crew
Penang Culture
Jan 2024 - Present (2 years 1 month)
Delivered exceptional guest service in fast-paced shifts averaging 60+ diners per 5-hour shift while maintaining food hygiene and venue cleanliness during peak hours.
Provided virtual assistance including email management, data entry, document formatting, online research and audio transcriptions while meeting strict deadlines across multiple small projects.
Guest Relations Officer
Altro Zafferano
Jan 2022 - Dec 2023 (1 year 11 months)
Managed guest bookings with SevenRooms and Chope, reduced no-show rates by ~25% through proactive confirmations, and supported planning and execution of weddings and private events.
Team Member / Barista
Pret A’ Manger
Jan 2018 - Dec 2022 (4 years 11 months)
Delivered peak-hour service to 150+ customers/day meeting a 3-minute beverage target, trained 10+ hires, and led pastry prep contributing to top internal audit scores and $10,000 daily average sales.
Marketing and Client Service Specialist
SpotMedia Marketing Communications
Jan 2016 - Dec 2018 (2 years 11 months)
Managed social content and engagement, boosting organic reach by 40% in 6 months, delivered monthly performance reports, and coordinated executive logistics for seamless client interactions.
Technical & Billing CSR
Sutherland Global Services
Jan 2014 - Dec 2016 (2 years 11 months)
Resolved connectivity and billing issues for US customers with a 94% first-call resolution rate, handling 70+ inbound calls per shift and consistently earning positive customer surveys.
Education
Degrees, certifications, and relevant coursework
Worshipful Society of Good (WSG) Food Safety and Hygiene - Level 1
Certificate, Food Safety and Hygiene
2023 - 2023
Completed WSG Food Safety and Hygiene Level 1 certification in 2023.
St. Louise de Marillac College of Sorsogon
Bachelor in Business Administration, Marketing Management
2015 - 2015
Bachelor in Business Administration with a major in Marketing Management earned in 2015.
Sorsogon State College - Laboratory High School
Drafting Certificate, Drafting
2009 - 2009
Completed Drafting Certificate program at Sorsogon State College Laboratory High School in 2009.
Availability
Location
SingaporeAuthorized to work in
Job categories
Skills
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