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Jo Lee

@jolee

Client Care Expert at CHANEL PTE LTD who supported WhatsApp customer service implementation and Salesforce CRM enhancements.

Singapore

Message

At CHANEL PTE LTD, I supported the implementation of a WhatsApp customer service platform, Salesforce CRM enhancements, and a SharePoint knowledge base. I also handled complex client inquiries and escalations, and contributed to process improvements that enhanced service delivery.

As a Client Care Advisor, I helped establish the Client Care function and supported e-commerce platform launches. Before that, I served as Cabin Crew at Singapore Airlines, responding to safety incidents and delivering in-flight service, and trained as a Club Lounge Trainee at The Ritz Carlton Tokyo.

Experience

Work history, roles, and key accomplishments

Client Care Expert

Chanel Pte Ltd

Apr 2024 - Jul 2026 (2 years 3 months)

Served as an expert for complex client inquiries, provided advanced troubleshooting, and acted as the primary escalation point for challenging cases. Participated in cross-functional projects including WhatsApp customer service platform implementation and Salesforce CRM enhancement.

Salesforce SharePoint UAT Customer Service Problem Solving Conflict Resolution Mentorship Cross Functional Collaboration

Client Care Advisor

Chanel Pte Ltd

Feb 2023 - Mar 2024 (1 year 1 month)

Pioneer team member establishing the Client Care function, developed SOPs, and supported e-commerce platform launches. Managed client relationships and coordinated with retail and events teams to deliver exceptional client experiences.

SOP Development CRM Ecommerce Customer Service Communication Skills Cross Functional Collaboration

Cabin Crew

Singapore Airlines

Mar 2016 - Jan 2023 (6 years 10 months)

Delivered exceptional in-flight service to Economy and Business Class passengers, ensuring safety and comfort. Responded to emergencies and collaborated with multicultural teams to maintain operational efficiency.

Aviation Safety Customer Service Communication Skills Teamwork Crisis Management Adaptability

Club Lounge Trainee

The Ritz Carlton Tokyo

Feb 2015 - Aug 2015 (6 months)

Delivered exceptional guest experiences, prepared buffet presentations, and built strong relationships with guests. Resolved concerns promptly and conducted professional room escorts.

Hospitality Customer Service Communication Skills Attention To Detail Problem Solving