Zenia Musonda
@zeniamusonda
I build customer loyalty through telesales, account management, and operational support.
ZambiaWhat I'm looking for
I've supported SME clients at MTN Zambia as a Telesales Consultant, resolving queries, onboarding customers, improving retention, and identifying cross-sell opportunities. I also managed customer relationships and sales growth in account-focused work, ranking in the top 2% of 12 regional sales representatives.
My experience spans sales, HR administration, internal auditing, financial accounting, and café supervision at Ngucha Energy and Thulsie Café. I bring practical skills in customer service, payroll support, reconciliations, reporting, inventory control, shipment tracking, and Microsoft Office.
Experience
Work history, roles, and key accomplishments
Accountant
Accounts Department
Jan 2023 - Jan 2024 (1 year)
Maintained client accounts, developed sales strategies, and resolved complaints. Prepared reports and managed client relationships.
Telesales Consultant
MTN Zambia
Jan 2023 - Jan 2024 (1 year)
Handled customer calls, logged queries, and resolved issues within SLA. Onboarded new SME clients and conducted retention activities.
Supervisor
Thulsie Café
Jan 2022 - Jan 2023 (1 year)
Oversaw daily operations, managed inventory, and ensured safety and sanitation policies. Supported staff during busy shifts and held daily lineups.
Financial Accounting
Ngucha Energy Limited
Jan 2020 - Jan 2021 (1 year)
Supported monthly payroll, reconciled bank statements, and processed tax payments. Prepared balance sheets and cost analysis reports.
HR Assistant
Ngucha Energy Limited
Jan 2020 - Jan 2021 (1 year)
Assisted HR manager with recruiting, record maintenance, and payroll processing. Managed calendars, scheduled events, and generated reports.
Internal Auditor
Ngucha Energy Limited
Jan 2020 - Jan 2021 (1 year)
Performed internal auditing, analyzed daily sales, and communicated with risk and compliance managers. Participated in quarterly and annual audits.
Office Clerk
Ngucha Energy Limited
Jan 2020 - Jan 2021 (1 year)
Verified personal data, created staff clearances, and conducted reference checks. Provided independent assessments of company operations.
Sales Personnel
Just Pots Ngucha Energy Corporation
Jan 2018 - Present (8 years 8 months)
Attended to customer queries, reconciled daily sales, and negotiated prices and terms. Identified prospective customers and generated leads.
Education
Degrees, certifications, and relevant coursework
Handsworth Institution
Certificate, Transport and Logistics
Achieved a Certificate in Transport and Logistics in 2023.
Zambia Institute for Medical and Psychology Studies (ZIMPS)
Advanced Certificate, Health Care
Achieved an Advanced Certificate in Health Care Assistance in 2023.
David Kaunda Technical School
School Certificate, General Studies
Achieved a Grade 12 School Certificate (O' Levels) in 2017.
Twin Palm School
School Certificate, General Studies
Achieved a Grade 9 School Certificate in 2014.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
Skills
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