AC

Open to opportunities

ashley chishimba

@ashleychishimba

Experienced call center professional and sales representative driving targets and customer service excellence.

What I'm looking for

I seek a customer-focused role where I can drive sales, meet targets, lead a small team, and contribute to operational accuracy and growth.

I am a results-driven call centre agent and sales representative with hands-on experience across telecommunications and retail environments in Zambia. I consistently meet daily targets, lead small teams, and execute promotional and direct sales initiatives while maintaining accurate customer records.

My background includes roles at Airtel, MTN, Vodafone, Topstar and Multichoice where I handled telemarketing, database entry, cash reconciliation and team leadership; I bring a strong work ethic, target-focus and customer-first approach to every role.

Experience

Work history, roles, and key accomplishments

TZ

Call Centre Team Leader

Topstar Zambia

Led a call centre team to achieve daily targets, coached team members and monitored performance to ensure service level goals were met.

Team Leadership Coaching Performance Management Target Tracking Customer Service Reporting

AI

Call Centre Agent

Airtel

Handled inbound/outbound customer calls, consistently met daily targets and maintained accurate call logs to support service KPIs.

Customer Service Communication Problem Solving

VZ

Brand Ambassador

Vodafone Zambia

Promoted Vodafone products and drove sales through direct engagement, consistently meeting daily sales targets and increasing product awareness.

Direct Sales Product Promotion Customer Engagement Merchandising Communication

GC

Cashier

Grand Chefs

Managed cash handling, reconciliations, receipting and invoicing customers while maintaining accurate financial records.

Cash Handling Reconciliations Invoicing Point of Sale Customer Service Attention To Detail

MZ

Direct Sales Representative

Multichoice Zambia

Drove promotional sales for Multichoice products, consistently met daily targets and increased customer adoption through direct outreach.

Direct Sales Product Promotion Customer Acquisition Relationship Building

MZ

Database Entry Clerk

MTN Zambia

Validated and entered customer information into databases, ensuring data accuracy and completeness for operational use.

Data Entry Data Validation Attention To Detail CRM Microsoft Excel Record keeping

MZ

Telemarketing Representative

MTN Zambia

Conducted telemarketing campaigns to promote products, met daily sales targets and converted leads into customers.

Telemarketing Lead Conversion Cold Calling Sales Targets Negotiation

Education

Degrees, certifications, and relevant coursework

MS

Mary Queen of Peace Girls School

Primary School Certificate, Primary Education

Attended primary education at Mary Queen of Peace Girls School in Lusaka.

LS

Lusaka High School

High School Diploma, Secondary Education

Completed secondary education (Forms 10–12) at Lusaka High School.

Tech stack

Software and tools used professionally

Gmail

.NET

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ashley chishimba - Call Centre Team Leader - Topstar Zambia | Himalayas