ashley chishimba
@ashleychishimba
Experienced call center professional and sales representative driving targets and customer service excellence.
What I'm looking for
I am a results-driven call centre agent and sales representative with hands-on experience across telecommunications and retail environments in Zambia. I consistently meet daily targets, lead small teams, and execute promotional and direct sales initiatives while maintaining accurate customer records.
My background includes roles at Airtel, MTN, Vodafone, Topstar and Multichoice where I handled telemarketing, database entry, cash reconciliation and team leadership; I bring a strong work ethic, target-focus and customer-first approach to every role.
Experience
Work history, roles, and key accomplishments
Call Centre Team Leader
Topstar Zambia
Led a call centre team to achieve daily targets, coached team members and monitored performance to ensure service level goals were met.
Call Centre Agent
Airtel
Handled inbound/outbound customer calls, consistently met daily targets and maintained accurate call logs to support service KPIs.
Brand Ambassador
Vodafone Zambia
Promoted Vodafone products and drove sales through direct engagement, consistently meeting daily sales targets and increasing product awareness.
Cashier
Grand Chefs
Managed cash handling, reconciliations, receipting and invoicing customers while maintaining accurate financial records.
Direct Sales Representative
Multichoice Zambia
Drove promotional sales for Multichoice products, consistently met daily targets and increased customer adoption through direct outreach.
Database Entry Clerk
MTN Zambia
Validated and entered customer information into databases, ensuring data accuracy and completeness for operational use.
Telemarketing Representative
MTN Zambia
Conducted telemarketing campaigns to promote products, met daily sales targets and converted leads into customers.
Education
Degrees, certifications, and relevant coursework
Mary Queen of Peace Girls School
Primary School Certificate, Primary Education
Attended primary education at Mary Queen of Peace Girls School in Lusaka.
Lusaka High School
High School Diploma, Secondary Education
Completed secondary education (Forms 10–12) at Lusaka High School.
Availability
Location
Authorized to work in
Job categories
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