Sydney Simonda
@sydneysimonda
Retail business officer delivering compliant sales, customer support, and account growth.
ZambiaWhat I'm looking for
I bring extensive experience in customer service, sales, financial analysis, and compliance as a retail business officer in Zambia’s banking sector. In my day-to-day work, I focus on assisting customers with their banking needs, promoting and selling financial products, and strengthening account management. I’m driven to build meaningful client relationships while ensuring adherence to banking regulations and supporting organizational growth.
As a Business Officer - Micro Lending at AB Bank Zambia (Mar 2024–Present), I assist customers with inquiries and issue resolution, manage customer accounts, and ensure accurate documentation while processing transactions. I also identify and pursue new business opportunities, evaluate financial data to support decision-making, and prepare regular reports on sales, customer feedback, and market trends.
Before this, I served as an Agent Business Officer - Agency Banking (Apr 2021–Mar 2024), where I directly promoted agent overdrafts, performed credit analysis, assessed clients for agent overdrafts, and recovered overdue overdrafts. Earlier roles included Etumba Sales - Digital Banking (Jan 2021–Apr 2021) and Client Advisor - Operations (Oct 2019–Jan 2021), strengthening my ability to onboard clients, provide front-office support, handle service inquiries, and contribute to service standards and targets.
My expertise is supported by a diploma in Management of Information Systems from the British Computer Society, plus additional certifications in project risk management and operations management. I also build my practice around anti money laundering awareness, compliance with internal policies, teamwork, and clear communication—so customers receive reliable support and the business stays aligned with required standards.
Experience
Work history, roles, and key accomplishments
1. Customer Service: Assisting customers with their banking needs, addressing inquiries, and resolving issues.
2. Sales and Marketing: Promoting and selling bank products and services, such as accounts, loans.
3. Account Management: Managing customer accounts, ensuring accurate documentation, and processing transactions.
4. Business Development: Identifying and pursuing new business opportunities,
Direct Promotion for Agent Overdrafts
Credit analysis for Agent Overdrafts
Assessing of Clients for Agent Overdrafts
Recovering of Agent Overdraft that are in Overdue
Direct Promotion for etumba (e-wallet).
On boarding clients on etumba (e-wallet)
Customer Service
Loan Disbursement
Account Opening
Direct Promotion
Front Office Duties as assigned by Supervisor
Sales and Marketing
Data Capturing
Data Entry
Cashier
Provide product information to customers
Receive payments and issue proof of payment to customers
Attend to walk in customers
Attend to online inquiries ( via Whatsapp and Facebook)
Record every transaction done on a daily basis
1. Deliver excellent one stop customer service:
Offer professional advice to walk-in clients on digital banking
Respond to queries from clients on digital banking
Engage walk-in clients through handholding them onto use of the digital platforms
2. Follow up activities arising from customer queries
Log digital related queries arising from clients and escalate to the Branch staff for closure
Log ser
Recording tools in the store room
Keep a record of Employee that gets a tool for use
Cleaning the stores
Sales Man
Sechi Stationers
Dec 2009 - Nov 2015 (5 years 11 months)
Attend to walk-in customers, provide product information, and receive and dispatch goods. Restock orders to ensure stock availability and record transactions.
attend to walk in customers
Provide information about our products
Receive and dispatch goods for the company
Restock
Order stock
Making sure stock is available.
Record every transaction done
Education
Degrees, certifications, and relevant coursework
Alison
Diploma, Operations Management
Operations Management
Access mind
Certificate, Customer service
Customer service
Watsan
Certificate, Project Risk Management WASH
Gobal Health eLearning center
Certificate, M&E Fundamentals
2018 - 2018
USAID M&E Fundamentals
Global Health eLearning center
Certificate, Data Quality Management
2018 - 2018
USAID Data Quality
Livingstone Institute of Business and Engineering Studies
Diploma, Management of Information systems -British Computer Society
2014 - 2015
Information System Practice
Business Fundamental
Using ICT in an Organisational Environment
Web Development
Information System in Organisations
Information System Development
Zimba High School
Secondary School Certificate, Secondary Education
2007 - 2009
Secondary Education
uniathena
Executive Diploma , Business Communication
2024 - 2025
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
Skills
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