Zella User

Managed high-volume inbound and outbound customer inquiries, providing accurate product and service information to improve resolution efficiency. Resolved billing and service complaints, escalated complex cases, and maintained detailed customer records and service logs for compliance.

Provided front-desk service in a fast-paced environment by managing reservations, calls, and guest inquiries. Prepared daily operational and financial reports and coordinated with departments to ensure seamless service delivery.

Managed online product listings and handled customer inquiries, processing orders and monitoring inventory levels. Implemented digital marketing strategies to increase product visibility.

Managed documentation and filing systems, maintained office supplies, and supported office administration. Prepared reports, maintained organized records, and responded to client inquiries while assisting management staff.

Processed retirees’ refund applications with high accuracy while handling confidential information. Calculated National Housing Fund contributions in Microsoft Excel, reviewed compliance documentation, and maintained confidential records and reports.

Conducted laboratory analysis of petroleum products and interpreted results to ensure compliance with standards. Prepared analytical reports and maintained required documentation.

Managed incoming calls and provided professional correspondence as part of front-desk operations. Maintained front desk records and documentation and supported internal teams with administrative tasks.

Earned a B.Sc. in Pure and Industrial Chemistry at Nnamdi Azikiwe University from 2012–2016.