Hope Mahlangu

As a Retention Advisor, I cross-sell existing policies while maintaining excellent customer service. I meet and exceed sales targets in a performance-driven environment, demonstrating resilience and integrity in managing objections and closing sales.

In my role as a Customer Service Representative, I exceeded customer retention targets and resolved diverse customer queries. I collaborated internally to streamline processes and boost efficiency while selling new policies.

As a Retentions Advisor, I retained customers through strategic renewals and expert handling of queries. I ensured policy accuracy and compliance while consistently earning positive feedback.

In my position as a Lead Converter, I generated leads and maintained referral ratios from existing clients. I converted leads into quotes using persuasive communication and contributed to lead strategy improvements.

As a Lead Generator, I generated quality leads and consistently exceeded daily targets. I achieved high quote conversion and client satisfaction ratios, demonstrating my ability to drive sales.

Currently pursuing a Bachelor of Business Administration, focusing on developing skills in business management and administration.

Completed the National Senior Certificate, which provided foundational knowledge and skills necessary for further education and career development.