Angela Brewton

I’m a Patient Access Representative who projects a warm, welcoming demeanor while obtaining, confirming, and accurately entering and updating demographic, financial, and clinical HIPPA-protected information. I interact with patients and the healthcare team in independent and/or collaborative environments to create a favorable first impression and a positive patient experience, while handling confidential information with discretion.

Previously, I worked as a Customer Support Specialist at Inktel Contact Center Solutions, assisting customers with feedback and inquiries and using clear diction, tone, and product knowledge. I leveraged existing email communication templates from the Call Center Knowledge Base, maintained open communication with peers and managers, troubleshot technical issues when products weren’t working effectively, and completed data entry with high attention to detail. Earlier, as a Customer Service Manager at Magazine Services Center, I coached staff to improve performance and handled general office duties including ordering supplies, maintaining records, and basic bookkeeping, building relationships with customers using tact and persistence.