Shadera Harrod

I am a compassionate intake and customer service professional with experience managing high-volume client interactions, intake coordination, and administrative support in fast-paced environments. I have a proven ability to collect and verify information accurately, handle confidential data with HIPAA awareness, and resolve issues with professionalism and empathy.

I have worked in customer-facing roles at large retail and telecom organizations, delivering excellent client experiences while maintaining accurate records and schedules. I hold CPR & First Aid certification and HIPAA training, and I am seeking to apply my intake, verification, and coordination skills to an Intake Specialist role in a healthcare or nursing home setting.