alufa zaneta

Responded to customer and client enquiries via email, phone, and digital channels, providing updates on applications, interviews, and placement progress. Maintained customer and candidate records using spreadsheets/CRM-style tracking and followed up to resolve outstanding issues.

Managed executive calendars, email correspondence, scheduling, and administrative tasks to support efficient daily operations. Assisted with social media coordination and content planning, maintained operational records/trackers, and coordinated follow-ups with internal teams to meet deadlines.

Assisted walk-in customers by understanding needs and recommending suitable gadgets and accessories based on preference and budget. Managed enquiries and purchase requests via WhatsApp, Instagram, and social media, and provided product information, specifications, pricing, and after-sales support.

Onboarded business customers by guiding them through account setup and product/platform features to encourage adoption. Resolved customer enquiries across multiple channels, recorded support cases and feedback, and coordinated with Product and Operations to address recurring concerns.

Responded to learner enquiries across online platforms and on-site activities to ensure timely, professional communication. Managed community engagement and announcements, coordinated reminders and virtual events, and collected learner feedback to support continuous improvement.

Bachelor of Arts in International Studies and Diplomacy. Completed in 2023 at the University of Benin.

Completed the Senior Secondary Certificate Examination at Federal Government Girls College Benin in 2017.