Josephine Joseph

I am a customer-focused professional with over 3 years of experience in customer support, success, and remote operations. I specialize in building strong customer relationships and driving long-term retention.

In recent roles I acted as a Customer Success Manager and Customer Service Representative, handling 100+ inquiries daily and maintaining a customer satisfaction score of 86%. I improved onboarding flow and reduced friction and churn by assisting verification and setup processes.

I am technically adept, troubleshooting platform issues, interpreting API responses and error codes, and documenting recurring support needs to reduce engineering involvement. I regularly use Zendesk, Intercom, Gorgias, HubSpot, Google Workspace, Slack, Asana, Notion, 8x8, and 3CX to streamline operations.

I take a proactive approach, communicate clearly, and lead cross-functional initiatives to improve service delivery and product adoption. I am committed to ensuring customer satisfaction and driving measurable improvements in retention and support efficiency.