Zamokuhle Mndebele
@zamokuhlemndebele
I deliver empathetic Tier 1 and Tier 2 customer support across insurance, public service, and BPO environments.
South AfricaWhat I'm looking for
I've supported customers at Advanced Callcenter Technology BPO, the Independent Electoral Commission, and Clientele Life Insurance, handling high-volume interactions, complex Tier 2 queries, and insurance policy advisory.
Using Zendesk, I resolve escalations, maintain accurate records, and work to SLA targets while communicating clearly and professionally. I’ve also exceeded sales targets, strengthened client relationships, and supported customer retention through ethical, customer-focused service.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Advanced Callcenter Technology BPO
Aug 2024 - Jul 2025 (11 months)
Provided Tier 1 and Tier 2 customer support using Zendesk, handling escalated queries and resolving issues while meeting SLA targets.
Education
Degrees, certifications, and relevant coursework
Sheikh Anta Diop College
National Senior Certificate, General Studies
Completed high school education, earning a National Senior Certificate (Grade 12).
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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