Kagiso Boikanyo
@kagisoboikanyo
Customer-focused telesales and customer service professional.
South AfricaWhat I'm looking for
I am a customer-focused professional with three years of experience in telesales and customer service, working with US-based clients and fast-paced contact centre environments.
I have hands-on experience handling inbound and outbound calls, resolving queries and complaints, and meeting daily call and quality targets while following call scripts.
I am experienced with CRM systems and have worked for multiple employers including Momentum Insurance Company, Concentrix, Okeefe & Swartz, and 1Life Insurance Company, demonstrating adaptability across insurer and contact-centre roles.
I bring a reliable, service-oriented approach and a record of meeting performance targets, and I am motivated to contribute strong communication and problem-solving skills to a customer-centric team.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
1Life Insurance Company
Jul 2025 - Dec 2025 (5 months)
Provided customer service for insurance products, addressing queries and complaints and meeting operational call and quality targets.
Telesales Agent
Okeefe & Swartz
Oct 2024 - Jul 2025 (9 months)
Conducted outbound telesales, engaged prospects, and achieved sales-related call targets while following scripts and maintaining CRM records.
COHandled US-based client interactions via inbound/outbound calls, resolved customer issues, and consistently met call and quality KPIs using CRM systems and call scripts.
Customer Service Agent
Momentum Insurance Company
Mar 2022 - Dec 2022 (9 months)
Provided inbound and outbound customer support for insurance clients, resolving queries and complaints while meeting daily call and quality targets in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
USUniversity of the Free State
Bachelor of Social Sciences, Social Sciences
Completed a Bachelor of Social Sciences degree at the University of the Free State, conferred in 2024.
Kgalatlowe Secondary School
Matric (Grade 12), General Secondary Education
Completed secondary school with matric (Grade 12) certification in 2019.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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