Zama Sincadut

I am a dedicated customer service agent currently working at Outworx Contact Centre, where I excel in addressing customer inquiries and providing comprehensive support related to travel insurance policies. My role involves educating customers about their options, assisting with policy modifications, and implementing strategies to enhance customer satisfaction and loyalty. I pride myself on my ability to communicate effectively and resolve issues promptly, ensuring a seamless experience for every customer.

Prior to my current position, I worked as a digital marketer at Kgudisa Peu Media, where I gathered and analyzed data to identify target markets and industry trends. I developed and executed social media campaigns that significantly enhanced brand awareness and engagement. My experience in both customer service and digital marketing equips me with a unique perspective on customer needs and effective communication strategies.