Tihesha Norman

Provide clients with quotes and policies for home, automobile, extra liability, and personal articles. Review claims and inspection reports, and handle client complaints.

Currently working as a travel associate for a US airline, booking flights for customers, addressing complaints, and assisting with queries.

Provided remote technical support to customers experiencing difficulties with their gadgets for a UK-based retail company.

Worked for a UK-based bank, assisting customers with payment agreements for outstanding debt, providing support to vulnerable customers, and handling complaints and escalations.

Booked flights for customers, resolved complaints, and corrected independently booked flights to ensure a smooth travel experience.

Assisted vulnerable clients in updating their credit cards by reviewing expenses and affordability. Handled payments, account reviews, and updates to ensure customer satisfaction.

Assisted customers with overwhelming debt to navigate the debt review process, helping them reduce their financial burdens.

Engaged in performing arts education, developing skills in various performance disciplines.

Studied music, focusing on performance and theory, enhancing skills in musical expression and technique.

Grade: Grade 7

I attended a 1-year course at a performing arts school, where I received a Grade 7 in Trinity College of London Vocals. The course included Business Studies, Musical Theatre, African Indigenous Music, Life Skills, and Hospitality and Tourism.

Completed Grade 12, achieving the National Qualification Framework Level 4 certification.