Manelisi Khuzwayo
@manelisikhuzwayo
I am a Customer Service professional, experienced in inbound sales, corporate and private travel.
What I'm looking for
I'm a driven and people-oriented individual with a passion for delivering exceptional customer experiences. With a strong background in customer service, I've honed my skills in resolving customer queries, managing accounts, and providing top-notch support. My experience in the call centre industry has equipped me with excellent communication skills, allowing me to effectively troubleshoot issues and provide solutions to customers.
Throughout my career, I've worked with reputable companies, including Ignition Contact Centre and CCI South Africa, where I've consistently demonstrated my ability to work well under pressure and meet sales targets. I'm a quick learner, and my proficiency in Microsoft Office and basic knowledge of HTML5 and CSS have enabled me to efficiently manage customer data and provide technical support.
I'm excited to leverage my skills and experience to take on new challenges and contribute to a dynamic team. I'm a team player, and my strong work ethic and positive attitude make me an asset to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Ignition Contact Centre
Mar 2022 - Dec 2022 (9 months)
Provided retail support as a Tier 1 agent for an American network carrier, handling inbound sales and customer queries.
Inbound Sales Agent
Outworx Group
Feb 2022 - Dec 2022 (10 months)
Generated new and existing customer sales for a British Media Company, selling TV, Broadband, and Homephone services.
Assisted customers with billing queries, ensured correct service applications, and guided troubleshooting issues with equipment.
Part-time Store Assistant
Shell garage service station
May 2018 - Sep 2018 (4 months)
Performed packing and merchandising duties, maintained sanitation, and provided cashier relief.
Education
Degrees, certifications, and relevant coursework
Manelisi hasn't added their education
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