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Manelisi Khuzwayo

@manelisikhuzwayo

I am a Customer Service professional, experienced in inbound sales, corporate and private travel.

South Africa

What I'm looking for

Seeking a challenging role in customer service where I can utilize my skills and experience to drive customer satisfaction and growth.

I'm a driven and people-oriented individual with a passion for delivering exceptional customer experiences. With a strong background in customer service, I've honed my skills in resolving customer queries, managing accounts, and providing top-notch support. My experience in the call centre industry has equipped me with excellent communication skills, allowing me to effectively troubleshoot issues and provide solutions to customers.

Throughout my career, I've worked with reputable companies, including Ignition Contact Centre and CCI South Africa, where I've consistently demonstrated my ability to work well under pressure and meet sales targets. I'm a quick learner, and my proficiency in Microsoft Office and basic knowledge of HTML5 and CSS have enabled me to efficiently manage customer data and provide technical support.

I'm excited to leverage my skills and experience to take on new challenges and contribute to a dynamic team. I'm a team player, and my strong work ethic and positive attitude make me an asset to any organization.

Experience

Work history, roles, and key accomplishments

IC

Customer Service Agent

Ignition Contact Centre

Mar 2022 - Dec 2022 (9 months)

Provided retail support as a Tier 1 agent for an American network carrier, handling inbound sales and customer queries.

OG

Inbound Sales Agent

Outworx Group

Feb 2022 - Dec 2022 (10 months)

Generated new and existing customer sales for a British Media Company, selling TV, Broadband, and Homephone services.

SS

Part-time Store Assistant

Shell garage service station

May 2018 - Sep 2018 (4 months)

Performed packing and merchandising duties, maintained sanitation, and provided cashier relief.

Education

Degrees, certifications, and relevant coursework

Manelisi hasn't added their education

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Tech stack

Software and tools used professionally

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Manelisi Khuzwayo - Customer Service Agent - Ignition Contact Centre | Himalayas