Yamkela Ntlekiso

As a dedicated and results-driven customer service professional, I leverage my advanced diploma in Marketing Management and outbound sales background to deliver exceptional service experiences. With a strong foundation in problem-solving, conflict resolution, and interpersonal skills, I excel in fast-paced environments where no two days are the same.

Throughout my experience as a customer service agent at EOH, I developed a keen eye for detail, ensuring accuracy and compliance with company policies. I'm skilled in analyzing customer queries and complaints to identify trends, providing actionable insights to management teams. My expertise in managing customer interactions has allowed me to maintain high levels of satisfaction, resolving issues efficiently and handling multiple tasks simultaneously.

I'm passionate about staying up-to-date with the latest digital marketing trends, as evident in my Digital Marketing Certificate from Hubspot Academy. I've successfully created and managed social media campaigns, achieving significant engagement and reach.