Ayanda Mlotshwa
@ayandamlotshwa
Accomplished customer service professional with strong problem-solving skills.
What I'm looking for
I am an accomplished customer service professional with extensive experience in the market research industry. Over the past six years, I have honed my skills in data collection and customer interaction, ensuring that I provide exceptional service while addressing customer complaints effectively. My ability to calm situations and resolve issues has been a key asset in my roles with various sectors, including automotive, network providers, and banking institutions.
Throughout my career, I have consistently focused on customer satisfaction, confirming the resolution of issues and gathering feedback to improve service quality. My strong communication skills, coupled with my empathetic approach, allow me to connect with customers and understand their needs. I am dedicated to continuous learning and professional development, which is evident in my pursuit of advanced management training.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
IPSOS
Jan 2018 - Apr 2024 (6 years 3 months)
Accomplished customer service professional with experience in data collection and customer complaint resolution. Skilled in ensuring customer satisfaction and gathering feedback to improve service quality. Experienced in cross-selling and up-selling additional products.
Education
Degrees, certifications, and relevant coursework
Generic Management
Level 4-5, Management
2022 - 2024
Pursuing a qualification in Generic Management with a focus on advanced assessment and training skills.
Seme Secondary School
Matric/NSC, General Education
2008 - 2012
Completed Matric/NSC with subjects including English, IsiZulu, History, Geography, Life Orientation, and Mathematics Literacy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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