Ayanda Mlotshwa

I am an accomplished customer service professional with extensive experience in the market research industry. Over the past six years, I have honed my skills in data collection and customer interaction, ensuring that I provide exceptional service while addressing customer complaints effectively. My ability to calm situations and resolve issues has been a key asset in my roles with various sectors, including automotive, network providers, and banking institutions.

Throughout my career, I have consistently focused on customer satisfaction, confirming the resolution of issues and gathering feedback to improve service quality. My strong communication skills, coupled with my empathetic approach, allow me to connect with customers and understand their needs. I am dedicated to continuous learning and professional development, which is evident in my pursuit of advanced management training.