Yalanda Mhlabeni
@yalandamhlabeni
Customer service professional with growing digital marketing skills.
South AfricaWhat I'm looking for
With extensive experience in customer service, I have honed my skills in communication and rapport-building, ensuring customer satisfaction in various roles. My journey began in 2009 at ASDA, where I assisted customers with their online accounts and delivery issues. Over the years, I transitioned to roles at Teleperformance and Sigma SA, where I managed customer inquiries and payment plans, consistently demonstrating my ability to adapt and excel in fast-paced environments.
Currently, I am self-employed as an address maker while pursuing online courses in digital marketing. This proactive approach to personal development reflects my commitment to continuous learning and growth. I am eager to leverage my customer service expertise and emerging digital marketing skills to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Address Maker
Self Employed
Jan 2024 - Present (1 year 4 months)
Currently working as an address maker while studying digital marketing online, focusing on personal development and adapting to diverse environments.
Customer Service Representative
Sigma SA
Sep 2016 - Jan 2019 (2 years 4 months)
Worked as a debt collection advisor and later transitioned to customer service, assisting customers with account inquiries, billing explanations, and online account management.
Customer Service Representative
Teleperformance
Jan 2016 - Mar 2016 (2 months)
Provided inbound customer service for Vodafone UK, assisting customers with contract explanations, billing inquiries, and sim card requests.
Customer Service Representative
Asda
Jun 2009 - Apr 2013 (3 years 10 months)
Handled inbound customer service for a UK grocery store, assisting customers with online accounts, delivery inquiries, and password resets.
Education
Degrees, certifications, and relevant coursework
Telf Professional Development Institute
TEFL Certificate, Teaching English as a Foreign Language
2022 - 2022
Completed TEFL certification, enhancing skills in teaching English as a foreign language and improving communication abilities.
Good Hope College
N2 Certificate
1999 - 1999
Completed N2 certificate, which provided foundational knowledge and skills applicable in various professional contexts.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Yalanda?
You can contact Yalanda and 90k+ other talented remote workers on Himalayas.
Message YalandaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
